Company Description
Miller® is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health.
We’re about the partnership and the work. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.
The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
Job Description
Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranty for the TIG team. This position is the champion for all service related issues.
Essential Functions:
- Provides customer service - answers phone calls, answers technical questions, and is adept at conflict resolution.
- Supports distribution resources (District Managers & Account Managers)
- Accompanies Level 3 Service Technicians on field repair visits (observes and learns)
- Processes service returns
- Manages the reconditioned inventory list (data entry into the system)
- Provides production line support under guidance of a Level 2 or 3 Service Technician.
Qualifications
- Associate Degree in Electronics, Electromechanical Technology, or related field
- Enrollment and completion of trouble shooting and process classes (SC1, Meters Probs)
- Proficient in reading and interpreting schematics
- Basic product line understanding
- Basic computer skills (data entry, outlook, test sheet systems, performs software updates)
- Strength in customer service with demonstrated troubleshooting skills preferred.
- Welding systems product knowledge is a plus.
- Must be a self starter, aggressive, and a good team player and possess the ability to make independent decisions and follow through to completion.
- Good communication and listening skills are required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.