About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Responsibilities
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Develop strategy, process, implementation, and national service roll-out that sustains conformity of Fisker standards that delivered at a high level to end users and partner customers.
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Compose and execute Fisker policy, including service core process, service center requirements, repair standards with alignment to warranty specifications.
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Lead national service centers with third party oversight ensuring proper repair actions, customer journey and touch points are upheld, collaborating closely with the Sr. Manager of Technical Service.
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Champion service readiness from service initiation to active delivery, in compliance with state and federal laws, working closely with partners, legal, engineering, quality and other key stakeholders.
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Liaise with diagnostic specialist and oversee business intelligence to implement results of predictive analytics that connectivity and over the air vehicle intelligence delivers for optimal service experiences, parts & accessory sales.
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Oversee the creation, distribution, and facilitation of training to deliver consistent processes and experiences in service, parts, warranty, and roadside assistance providers.
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Lead the development and deployment of the essential tools and equipment requirements, training, and evaluation that certification is met, with engineering and technical support guidance.
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Forecast and monitor financial KPIs, looking for opportunities to increase revenue and reduce costs without compromising service center or mobile service deliverables.
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Develop standard project tracking for status of service center readiness, cost, timing, asset, and resource allocations. This will require exceptional cross functional interaction and sharp attention to detail.
Basic Qualifications / Knowledge / Experience
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Bachelor’s degree required.
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Ten years of successful OEM operations management experience, including knowledge of various state laws and corrective action processes.
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Three years of experience at the OEM field level. In-depth service core process and customer handling operations expertise, brand standards and a solid repairability technical understanding.
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Experience in a technical product management role in over the air capabilities.
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Proficient in the use of Microsoft office applications such as Word, Excel, PowerPoint, Outlook, and Explorer.
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Exceptional communication skills.
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Independent / Self Starting.
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Punctual and reliable.
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Good working ethic and team player.
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Eager to learn.
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Fluent spoken and written English.
Preferred Skills / Experience / Competences
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Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
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Business Acumen: Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization.
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Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.
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Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
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Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
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Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
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Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.