Senior Manager, Field Intensive Technical Service

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About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

The Senior Manager, Field Intensive Technical Service (FITS) is responsible for strategic implementation and management of FITS (field team). This leadership position requires an experienced EV service professional who has provided expertise and leadership in all field service-related processes, systems, tools, and resources. 

Our ideal candidate will have a passion for and a deep understanding of the latest EV technologies. You exhibit a can-do attitude to work collaboratively in a fast-paced environment with key stakeholders to improve product and diagnostic quality, reduce warranty cost, and increase customer satisfaction. Please join us in our exciting journey to launch the Fisker Ocean!

Responsibilities

  • Develop and implement FITS global strategy and manage US operations.

  • Establish efficient processes to identify and report complex technical issues in the field as well as effectiveness of diagnostics, software updates, repair plans and corrective actions.

  • Build a high performing FITS team and create a positive environment by fostering open communication and cross-functional collaboration

  • Manage and mentor Technical Specialists to improve operational Fix Right the First Time Key Performance Indicators such as response & deployment time, repeat repair and customer satisfaction.

  • Collaborate with Service Engineering to monitor, investigate and solve emerging technical issues.

  • Aid in the development and improvement of service diagnostic tools and processes.

  • Influence required technical training requirement and development.

Basic Qualifications / Knowledge / Experience

  • Ten or more years of successfully managing a field service team with hands-on working experience using advanced service diagnostic tools such as CANalyzer, CANoe, CANape, etc.

  • Bachelor of Science in Engineering or Automotive Technology

  • Working knowledge of EV Powertrain, OTA Technology & High Voltage System is a plus

  • Fluent spoken and written English, additional language is a plus

  • Outstanding technical problem-solving abilities based on the mastery of engineering principles 

  • Ability to work effectively under pressure or within tight time limits

  • High process orientation, Lean Six Sigma experience is a plus

  • Extremely organized and detail oriented

  • Ability to organize and drive continuous improvement

Additional Requirements

  • Strong interpersonal and communication skills to establish effective working relationships

  • Independent self-starter with a sense of urgency

  • Effective in handling multiple priorities, organizing workload, and meeting deadlines 

  • Punctual and dependable

  • Excellent work ethic and collaborator

  • Eager to learn innovative technologies

  • Must be willing to travel both domestically, as well as internationally, as needed

Preferred Skills / Experience / Competences

  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.

  • Business Acumen: Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization.

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.

  • Decision Making: Makes prompt, informed decisions that consider the facts, goals, constraints, and risks.

  • Analytical Thinking: Gather relevant information, identify key issues, compare data from diverse sources; draw proper conclusions to arrive at proper solutions.

  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

Fisker Inc. is an Equal Opportunity Employer; employment at Fisker Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Organisation: 
Fisker Inc