At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.
We’ve moved fearlessly forward through almost six decades to become who we are today. We’re taking the lead in creating a diverse and inclusive environment where everyone is valued, and where we can all be our best. We’re shaping a culture that rewards performance. We’re building a better world.
This is what it really means to be fearless.
The challenge
- You’ll lead the planning, management and onsite coordination of the Electric Racing (Formula E and Extreme E) VIP Guest Relations Programme with a core focus on McLaren personnel, Partners, Prospects, Shareholders and invited guests.
- You’ll work together with internal McLaren teams to define world class brand experiences including meetings and events at electric races for VIP guests who are being hosted by McLaren, the Chairman or one of the Shareholders.
- You’ll be the main point of contact for many of our VIP guests and play an intrinsic role in ensuring they have a seamless end to end experience when travelling to an event with McLaren.
- You’ll ensure that valuable relationships with senior members of the business are held in high regard throughout every touch point and communication.
This role will require travel to events where there are large VIP programmes running to ensure successful onsite delivery of every guest movement and interaction.
Your team
You’ll join the Brand Experience team and sit within Guest Relations department reporting to the Team Lead, Guest Relations. The team are focused on delivering superior guest experiences onsite at our Formula 1, Formula E and Extreme E events to inspire our VIPs and hosted guests. If you join the team, you must have an acute attention to detail, be methodical, patient and confident at building strong working relationships to manage through challenging event execution.
While you’ll have a focus on Electric Racing guest relations, you’ll also collaborate with those working on other championships to drive innovation, learning and broader development.
Your day-to-day
- Lead the VIP guest programme for McLaren’s Electric Racing events including pit lane, garage and grid access where viable.
- Manage pre-event travel, hotel arrangements and logistics and all supplier relationships.
- Coordinate on-site travel including ground transport, yacht tenders, helicopters and private jets and always look for the most sustainable options.
- Organise off-track events including private drinks receptions, dinners and golf over race weekends.
- Review and continually evolve the Guest Relations Programme for Formula E and Extreme E and look for new opportunities.
- Collaborate, learn and share best practice across Championships for consistent and complimentary guest programmes.
- Communicate with VIP guests and their respective offices as well as McLaren Executives.
- Draft, review and innovate all event materials and itineraries to ensure tone of voice, brand and information are always on point.
- Responsible for the coordination, creation and to share a Guest Programme document for internal McLaren attendees to be aware of guests on site.
- Work closely, communicate and regularly update the Team Lead, Guest Relations and relevant internal stakeholders of guest’s movements and any schedule changes or requirement.
- Use of CRM platforms to manage guest’s interactions and core research and talking points to drive deeper relations.
- Develop a gift concept with a focus on use of sustainable materials, to reduce waste to an unavoidable minimum and where possible avoid shipping or freight.
- Maintain excellent working relationships with colleagues, Partners, industry stakeholders and suppliers.
- Monitor competitors and industry trends and report on potential future growth opportunities to ensure the continuous development of the guest experience at all events.
- Ensure that Health and Safety processes are adhered to by all parties at all events.
- Build tools to report all sustainability metrics and implement processes to capture relevant information to audit and continually assess and improve all operations.
- Constant review of processes against sustainable best practice and set guidelines to drive implementation and adoption across all stakeholders.
JOB REQUIREMENTS
Your story
- Impeccable use of English Language required in both verbal and written.
- 3+ years’ experience in the guest relations, hospitality or similar industry with an interest in electric racing or innovative tech.
- Good level of knowledge of operational budget management.
- Strong supplier account management and contract review.
- Worked on a global level and understand complexities of event delivery in different markets.
- High level of attention to detail required.
- Creative mindset to bring spaces to life.
- Experienced in working with senior stakeholders and C-suite guests.
- Confident in dealing with challenging situations and relationships.
- Thoughtful decision maker who can operate under intense pressure.
- Interest or experience in sustainable event delivery and best practices.
- Work is generally performed within an office environment with standard office equipment.
- Frequently required to work weekends, work away from home and unsociable hours.
- When attending motorsport events, the candidate may be exposed to high levels of noise and some manual handling may be required.
- On event, the role requires long hours on your feet.
What can McLaren offer?
- We strive to provide a fun, innovative, collaborative and open culture where everyone’s input is welcome, and everyone feels part of our achievements. We work hard to create a culture of continuous improvement and support this with a proactive approach to management and personal development.
- McLaren Racing is based at the iconic McLaren Technology Centre on the edge of Woking.
- Our large campus includes a gym, swimming pool, restaurant and indoor and outdoor break-out areas, as well as direct access to park land. MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 32min train ride.
- We encourage hybrid working patterns to give you options to balance your home life and hobbies with your work, and offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.
Be fearless - apply now