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Senior Customer Support Engineer

The McLaren name is synonymous with motorsport.  The story across five decades of racing at the pinnacle of global motorsport is of restless technical development with characters of passion and true grit, all with a single-minded determination to succeed. 

With a backdrop of continued growth and success, McLaren Automotive is now consolidating its motorsport strategy with specific aims; enriching the customer’s experience on and off track, broadening the McLaren brand appeal to a wider global audience and delivering motorsport experiences that are best in class.  

To support this exciting growth and development of our Motorsport function we are looking for Senior Customer Support Engineers to provide a world class service to our teams using McLaren GT Motorsport products across championships around the globe. We want you to provide an invaluable contribution in making that difference: that extra thousandth of second off a lap.

Purpose of the role:

As Senior Customer Support Engineer, you will be responsible for leading track-side engineering teams supporting customer racing in international GT championships. This is a fundamentally key role to managing and enhancing the relationship between McLaren GT Motorsport and our key customer bases.

You will play a pivotal role in providing market leading service to our global customer base.

Principal accountabilities:

  • Receive technical concerns from McLaren’s network of approved Motorsport Retailers, customer race teams and McLaren motorsport product owners
  • Lead BOP conversations on-event with series organisers as necessary
  • Provide track-side engineering guidance supporting customer racing in international GT championships
  • Under instruction of Customer Support Manager, write engineering bulletins for customer teams
  • Oversee daily track-side data collection and feedback learnings into overall data pool
  • Liaise with McLaren Motorsport Engineering and Series Development teams, providing retailer and customer feedback on technical issues and concerns.
  • Oversee product development at events attended and feedback into product engineering team
  • Specify advice to customer teams on event-specific car operation and maintenance
  • Lead workshop-based remote diagnostic and advisory sessions for customer teams
  • Technical support to McLaren motorsport retailers which may involve travel within and outside the UK

Knowledge, skills & experience:

  • Indepth understanding of customer support within motorsport both from a trackside and factory perspective
  • Understanding of GT class racing / regulations
  • Understanding of GT race car data engineering
  • Computer literate – Microsoft Office suite
  • Ability to demonstrate a calm way of thinking when under pressure
  • Knowledge of Electrical Diagnostic Systems and Hardware preferred
  • Understanding of Modern Vehicle operating systems (EHB, ABS, HVAC, Engine, and Transmissions)

Personal attributes:

  • Well presented, with professional mannerisms befitting of the McLaren organisation
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination
  • Strong planning, good follows up skills, meticulous in detail
  • Demonstrates a methodical approach
  • Confident with good interpersonal & communication, (especially verbal & written) skills
  • Mobile & willing to travel abroad as requested

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees.  It is our aim to become the employer of choice within the global automotive industry.

At McLaren Automotive we are constantly looking to improve. To become the employer of choice we are always looking to develop our employee offerings. We currently offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.

Senior Customer Support Engineer

Woking, UK
Full time

Published on 07/18/2018