Stage 3 Motorsports is looking for its next sales enthusiast to join our team as a Sales and Customer Support Representative.
Using knowledge of our extensive product lines and knowledge of the Off-road vehicle industry, Sales & Customer Support Representatives are responsible for selling products and services to customers and using various resources available to give customer support. Sales and Customer Support Representatives apply their knowledge of sales principles and products to increase company revenue by evaluating customers’ needs and recommending the best products. Provide high-quality customer support to our external customers by providing information in response to inquiries about products, pricing and order information. This position works under general direction and supervision.
Where you’ll spend your time:
- Field customers’ requests and ascertain what each customer wants or needs
- Evaluate customers’ needs and make recommendations for products and services explaining how the product will benefit the customer
- Answer questions regarding installation of products being sold
- Keep work areas tidy
- Confer with customers by telephone to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
- Work with internal departments and external business partners to resolve issues, supply support to minor issues before they are escalated to the Customer Service staff
- Use provided platforms such as Zendesk, Velaro Chat, and email services to make sales and provide customer support with new and existing orders.
- Collaborate with other departments to understand customer requirements, to promote the sale of company products and services, and to provide sales support. Secure and renew orders, place orders.
- Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms
- Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance, and other product related questions
- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
- Take or enter orders, keep records of interactions
- Other duties may be assigned.
You have/possess:
- High school diploma or equivalent required
- 0-6 months of demonstrated customer service or sales experience in a call center environment taking incoming calls over the phone
- Off-Road/Track vehicle knowledge including product, technical, or mechanical preferred
- Strong oral and written communication skills when communicating with peers, supervisors, and Business Partners
- Proven organizational, planning, and prioritization skills coupled with ability to provide consultation and advice to others
- Strong decision-making and problem-solving skills
- Intermediate proficiency with MS Excel, Word, Outlook, instant messaging, and internet navigation
- Competencies below are typical company competencies, but can be higher or lower based on position:
- Communication – listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus, and fosters two-way communication
- Achievement Oriented – focusing your efforts on achieving high quality results
- Passion for Teamwork – work with others to help them achieve their personal and organizational goals. You celebrate your wins with others, celebrate others wins and successes, and realize when the company falls short, you fall short and look for ways to succeed
- Exemplify Integrity – treating others fairly, honestly, and respectfully; furthering the integrity of the organization and its relationships of trust within your own teams, customers, and the broader community; maintains ethical principles even in the most challenging circumstances
- Must be able to adhere to attendance policies and requirements.
We have:
- A team of automotive enthusiasts who have a drive for customer service and sales, as well as leadership who have passion for the off-road industry, are driven, successful, and willing to help mentor and teach those who have the same passion
- Full time benefits include: medical, dental, vision, company paid life, short-term disability, two weeks of PTO your first year, paid holidays, employee discounts, and more...
- All employees are eligible for company provided Life insurance, Employee Assistance Program, discounts on products, and 401(k) plan participation (after 90 days with “immediate” vesting).
Your work environment:
- Requires walking, sitting, standing, bending, and twisting for extended periods
- Requires contact with others via email, face-to-face, or by telephone, as well as work with external customers or the public
- Requires repetitive movement and requires repeating the same physical or mental activities over and over
- Requires meeting strict deadlines and working in a fast-paced work environment
- Requires dealing with unpleasant, angry, or discourteous people
- Requires ability to lift up to 50 pounds
- Requires working indoors in environmentally controlled conditions with exposure to warehouse and shop environment including dust and exhaust
- Requires speaking / reading English.
Aftermarket Performance Group (APG) is a fast-growing leader in the automotive aftermarket industry. The company is made up of multiple divisions focused on the wholesale distributor and direct-to-consumer segments within diesel performance (Premier Performance Products), Jeep and off-road (Northridge4x4), compact performance (RallySport Direct, JB Autosports, and GrimmSpeed), and gas segment (Stage 3 Motorsports).