For over three decades, FOX has been an industry leader in the design and development of high-performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs.
In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar.
Our team of engineers perform rigorous tests with our athletes year-round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company.
Position Overview:
The Race Service Technician is responsible for the daily interactions with FOX Motorsports shock and suspension customers seeking technical, warranty, and factory service support. Assist with racing event Technical support.
Responsibilities include but not limited to:
- Tune and repair shock and suspension products as needed in a timely manner.
- Tune with customers in the field under supervision of Race Tuner
- Create a user-friendly interface between the Motorsports Division and FOX customers
- Determine if returned product is under warranty and make necessary repairs
- Trouble shoot customers’ needs and make necessary adjustments as required according to blueprint specifications and parts lists.
- Manage an event calendar including scheduling your own events.
- Require travel to support Race Teams and provide repair and shock tuning on FOX products.
- Provide accurate estimates and alternate options to customers for the servicing and support of products
- Become cross trained to support any position within the department when needed
- Evaluate products that have been sent in for warranty or service to confirm the action required for each product
- Maintain a safe work environment by adhering to all safety regulations within the department
- Take pride in your work
- Have fun and enjoy your job! A good attitude is contagious.
Requirements/ Qualifications:
- 2 to 3 years’ experience in shock, automotive or racing industry.
- Technical knowledge of shocks and suspension preferred
- Mechanical aptitude
- Off-road enthusiast a plus
- Ability to contribute in a team atmosphere
- Ability to multitask and work under pressure
- Able to understand and execute detailed instructions
- Ability to read technical drawings/engineering documents
- Must be able to interact with customers and resolve problems and answer questions.
- Willingness to work cooperatively across all departments to provide the best possible customer service experience
- Highest levels of integrity, honesty, and work ethic
- Strong written and oral communication skills to explain detailed mechanical issues
- Strong and accurate data entry/order entry skills preferred
- Proficient using MS office Excel, use data bases for part searches.
- Willingness to positively embrace change
- Ability to lift 50lbs