JOB DESCRIPTION
In this role, you will provide product quality and engineering support for customer related concerns and issues relating to products supplied by Standard Motor Products.
Specific responsibilities include:
- Investigate and issue reports on the cause of common product returns and resolve quality concerns with Catalog, Resale, Engineering, and Manufacturing departments.
- Generate, issue, and track product correction documents.
- Log quality concerns and provide detailed analysis. Maintain database entries and report on evaluation status.
- Generate warranty return trend reports for SMP Management.
- Consolidate corrective action reports from various SMP locations.
- Support ISO9001 compliance & registration.
- Provide product and quality support to customer inquiries.
- Evaluate and disposition potential supplier’s product.
- Evaluate and disposition discrepant product from suppliers.
- Work with suppliers to implement design changes and corrective action plans as required.
- Communicate with buyers, suppliers, online customers, and other departments and divisions by telephone, e-mail, and in person.
JOB REQUIREMENTS
To qualify, you must have an Engineering or Technical Degree (Quality, Automotive, Electrical or Mechanical), and possess excellent verbal, and written communication skills.
Minimum of 3 years full-time work experience.
Certification in Quality Engineering a plus.
Experience in technical writing, supplier quality, failure analysis, automotive parts or service is a plus.
Proficiency in Microsoft® Word and Excel is required.