Program Manager, Aftersales Operations

About Fisker Inc.  

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube, and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store. 

Role Overview

As the Program Manager, Aftersales Operations you will lead initiatives and standard procedures to achieve operational excellence within the service and parts teams. You are a champion for continuous improvement and will nurture this culture whilst working with different cross-functional teams and key stakeholders to drive process improvements as a common goal.  You will bridge the gap with the IT and engineering teams, thus ensuring successful and on-time program launches and active PDCA.

Responsibilities

  • Drive aftersales projects and infrastructure implementation across stakeholders and proactively seek feedback, recommendation, and consensus
  • Develop standard project tracking for status of service readiness, cost, timing, asset, and resource allocations, requiring exceptional cross functional interaction and sharp attention to detail
  • Develop thorough documentation of business rules, workflows, processes, best practice, and program guidelines for service operations
  • Identify, quantify, and execute service process improvement plans to drive quality, efficiency, productivity, safety, utilization, and cost reduction
  • Analyze operational data insights to identify areas of process improvement and develop countermeasures to resolve any operational deficiency 
  • Utilize data analytics or BI tools to monitor service operations performance with the ability to conduct root-cause analysis in conjunction with Service business insights 
  • Develop continuous improvement strategy to constantly review service process and improve operational efficiency and productivity 
  • Create closed loop feedback process and enable team members to be effective and efficient by implementing business tools and processes 
  • Create monthly and quarterly reports to track operations performance metrics 

Basic Qualifications / Knowledge / Experience

  • Bachelor’s degree required 
  • 7 years experience in automotive, OEM or Tier 1 supplier with technical field experience emphasis on service operations, quality management or parts operations
  • 3 years of program management experience, PMP certification is a plus 
  • Strong workflow development skill sets to transform complex processes into business requirement documentations
  • Holistic understanding of service center operations, collision repair procedures, tooling, parts operation and service system development 
  • Strong organization and communication skills 
  • Advanced skills in Microsoft Office suite of products
  • Proven ability to learn new systems quickly 
  • Self-starter who is goal-oriented, highly motivated and comfortable working in a dynamic, fast-paced environment 
  • Proven superior attention to detail as this is the foundation of the position 
  • Positive, enthusiastic and passionate mindset 
  • Proven ability to develop collaborative relationships and act as a well-respected, trusted partner
  • Passion for electric vehicles and sustainability
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
  • Fluent spoken and written English 

Preferred Skills / Experience / Competences

  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
  • Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

Additional Requirements

Fisker Inc. is an Equal Opportunity Employer; employment at Fisker Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of Fisker Inc.’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at hr@fiskerinc.com.

Organisation: 
Fisker Inc