The primary responsibility of this position is to assist customers by answering their questions, taking orders and resolving technical issues promptly via the telephone and email. This position requires the ability and endurance to answer a high volume of calls while maintaining accuracy, good interpersonal skills, and excellent telephone manners.
Responsibilities include:
- Assuring the technical service and sales support phone center is properly staffed and that our dealers and customers receive world class service.
- Accurately entering orders received via phone, fax, and email.
- This position has involvement with many areas of the company and heavily supports the sales, engineering and marketing teams.
- As part of the Technical Service Team, you will also assist engineers with the development of new products, perform installations on beta applications and assist with maintenance of the company owned fleet of performance vehicles.
- Research, track and monitor internet sites including relevant forums, contributing as needed representing ProCharger.
- There may be limited travel while attending trade shows and exhibiting at automotive events and drag races.
Organisation:
ProCharger