MI Technical Services Manager

Responsibilities:

  • Manage Technical Support and Training team members and the activities.
  • Track lost sales opportunities
  • Provide monthly activity summary to product team and management
  • Identify missing product and content applications
  • Develop, plan, organize, and control product training program on a local and national level.
  • Budget management
  • Technical industry face of NGK and NTK
  • Manage claim process including warranty, labor, damage and counterfeit
  • Produce and publish technical articles for all types customers.
  • Maintain a library of technical article for both NGK and competitors.
  • Develop and maintain training presentation library for all products.
  • Maximize NGK’s exposure in key markets and industries.
  • Attend key events to develop new avenues for NGK, while ensuring sponsorships are fulfilling their obligations.
  • Analyze damage & labor claim and report back to the customers.
  • Back-up Tech Support hotline as needed.
  • Perform job-related travel as necessary.
  • Adhere to all company policies and procedures including TS16949 and ISO14000 related policies as applicable.

Qualifications:

  • Bachelors Degree in Automotive Technology/Engineering or similar field preferred
  • Minimum 8 years of experience in replacement parts and Aftermarket
    Minimum 4 years of supervisory experience
    Extensive understanding of product training, product knowledge and automotive aftermarket landscape
  • Superior understanding and knowledge of all motorsports activities and industries
    ASE Certification
    Excellent presentation/training skill and interpersonal skills
  • Strong oral and writing communication skills in English
  • Possess mental faculties consistent with performing at least the minimum essential functions of the job required
  • Strong computer skills and acumen
  • Proficiency in MS Office product
  • Ability to travel up to 50%