Manufacturing Customer Installation Technician

Department:Instrumentation and Test Systems

Delivery and installation of professional and customer-oriented services according to customer requirements and the manufacturing, CS, and order fulfillment processes. Responsibilities include product and system unpackaging, installation, set-up, debug, configuration, calibration troubleshooting, maintenance and repair for AVL Hardware and Software. “Applicants must have the unrestricted authorization to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.” 

Your Responsibilities:

  • Act as Liaison and company representative with customers. Represent AVL with the highest level of professionalism.
  • Overall installation leader, working alone, or with skilled trades to complete Mechanical and electrical installation in an on time every time fashion
  • Install and or support mechanical and electrical installation and termination of field wiring and pneumatic/hydraulic systems. Verify against drawing
  • Power up / troubleshoot equipment
  • Final electrical quality inspection of equipment
  • Initial system checks in preparation for commissioning.
  • Document discrepancies and feed back to engineering
  • Perform at customer site; test equipment and system installation, configuration, maintenance and calibration to AVL specification as define though the AVL Qualification Initiative (QI).
  • Troubleshoot and repair products and systems to AVL specifications following defined processes.
  • Professional and timely completion of service and commissioning reports, expense reports and other administrative responsibilities as required.
  • Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
  • Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
  • Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
  • Perform in-house repair, post production operation tests of new equipment as required.
  • Perform manufacturing shop floor tasks as assigned by supervisor.
  • Maintain a safe and clean work area in accordance to 5S standards.
  • The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
  • Ability to present informal operator instruction on AVL products and test systems
  • Timely follow up on items and the ability to drive issues to closure.
  • Maintains assigned calibration equipment.
  • Complete all applicable safety training.
  • Must be willing to travel 90+%

Your Profile:

  • Associates degree in engineering or equivalent trade school and experience
  • Five years experience with test automation equipment and test bed operation
  • Understanding of electrical and mechanical processes
  • Knowledge of complete test cell operation and its contents
  • Excellent verbal and written communication skills
  • The ability to cope with negative feedback from customers, exhibit patience and possess excellent listening skills