Job Summary:
The Manager of Ticketing will be responsible for the oversight, management and accountability of ticket operations and functions pertaining to the operation of the Ticket Office. Candidate must be detail-oriented, motivated and organized with the ability to efficiently manage ticket operations, including the fulfillment of ticket orders and requests, the management of the ticket sales system, the operation of the Ticket Office and event box offices, the monitoring of and processing of reports, and the application of payments. In addition, this person will manage year-round ticketing staff and box office staff on event days. This person will report to the Director of Ticketing.
Duties and Responsibilities:
- Manage all aspects of ticket operations department including the box office and day of event ticket operations
- Process ticket orders including individual tickets, groups and Corporate Sales
- Oversee all ticket office functions: sales, staffing, cash handling, deposits, etc.
- Become competent with the ticket system; build events on the system, build ticket accounts, prepare reports, and manage cash payments
- Maintain and manage all hard ticket inventory
- Prepare and maintain files and reports on each event that consists of ticket sales, comp tickets and overall event audits
- Reconcile daily cash and credit card sales
- Control budgeted expenses for areas of responsibility
- Interact and provide customers with answers to questions and resolve ticketing issues
- Assist in resolving any ticket related concerns
- Train, orient, manage and lead box office event day staff on how to service ticket accounts along with providing unsurpassed customer service to all fans
- Other duties as required
- Must be able to work days, evenings, weekends and holidays as scheduled
- Some travel required
Qualifications:
- Bachelor’s degree and 2+ years ticket sales box office experience required
- Supervisory experience
- Knowledge of various ticketing systems a plus
- Excellent interpersonal and communication skills
- Willingness to learn in a fast paced environment
- Ability to work flexible hours, including but not limited to evenings, weekends and holidays
- Strong computer proficiency including experience with Excel and other database management systems
ISC is proud to be an equal opportunity workplace committed to pursuing and hiring a diverse workforce