About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube, and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
As the Manager, Service Tools & Equipment, you will lead, scope, schedule, and cost required service and parts initiatives to achieve operational excellence. You are a champion for continuous improvement and will nurture this culture while working with different cross-functional teams and key stakeholders to drive process improvements as a common goal.
The successful candidate will have technical expertise, preferred ASE L3 certification (Light Duty Hybrid/Electric Vehicle Specialist), and solid understanding of EV vehicle repair. The incumbent will develop and implement Fisker standardized and cost-effective repair procedures in addition to ensuring repair compliance with respect to all applicable methods, tools and equipment. You will be responsible for the successful development, implementation and management of required tools and equipment at repair facilities and mobile service centers.
Responsibilities
- Compose and execute Fisker tools & equipment standards, including, service center and mobile service requirements, repair standards with alignment to warranty requirements and engineering specifications
- Lead global service centers with third party oversight and audit process, ensuring proper repair methods and tooling standards are upheld
- Liaise and collaborate with key stakeholders, including Sr. Manager of Technical Service and Sr. Manager of Network Operations to support all service partners
- Proactively collaborate and lead validation of new tools with Engineering, Service Operations, Field Service, Technical Publications, Parts, Warranty and Technical Training teams
- Maintain standards and organization of Tooling for Fisker’s Centers of Excellence, service partners, and Mobile Service
- Work with cross-functional teams to create solutions to servicing and repairing Fisker vehicles
- Assist technical writers with service tool procedural content in all service manuals
- Support process improvement activities and validation of repair procedures for safety, accuracy and efficiency (process, labor times, etc.)
- Drive improvement in efficiency for service procedures without compromising quality and safety of the repair
- Source and validate special service tools prior to implementation to the field
- Design tooling solutions for campaigns and containment initiatives
- Support tooling cost analyst impact on different serviceability methods and processes
- Provide ad hoc service support to the field to support the Service organization
Basic Qualifications / Knowledge / Experience
- Bachelor’s degree required.
- Seven years of experience in automotive, OEM or Tier 1 Supplier with technical field emphasis on service operations, quality management or parts operations
- In-depth service core process and customer handling operations expertise, brand standards and a solid repairability technical understanding.
- Experience in a technical product management role in mechanical repairs.
- Proficient in the use of Microsoft office applications such as Word, Excel, PowerPoint, Outlook, and Explorer.
- Exceptional communication skills.
- Independent / Self Starting.
- Punctual and reliable.
- Good working ethic and team player.
- Eager to learn.
- Fluent spoken and written English.
Preferred Skills / Experience / Competences
- Drive for Results: Drive for high performance, take responsibility and work towards planning targets, overcoming obstacles, setbacks, and uncertainty.
- Business Acumen: Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization.
- Customer Centricity: Anticipate evolving customer needs and how to address them, doing the right thing in the right way.
- Decision Making: Make timely, informed decisions that consider the facts, goals, constraints, and risks.
- Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
- Teamwork & Collaboration: Facilitate collaboration, actively engaging and to make joint decision and share best practices.
- Displays Global Perspective: Convey an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and take cultural issues and geographic differences into account when making plans and decisions.
Additional Requirements
Fisker Inc. is an Equal Opportunity Employer; employment at Fisker Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of Fisker Inc.’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at hr@fiskerinc.com.