For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pit crew searching for the ultimate repeatable pit stop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists, Formula One is a team sport in a very literal sense – that's why we love what we do.
Job Description
We are currently seeking an enthusiastic IT Support Analyst to join our department within Red Bull PowerTrains. The main purpose of this position is to provide end user support across the company including configuring PCs/laptops, printers, software, phones, network, and other peripheral hardware.
Within this IT Support Analyst role you would provide high quality face-to-face or remote support to all staff members, recording support issues and service requests in the incident ticketing system. You would provide support for the technical team. Duties include: administrate user accounts, provisioning hardware and deploying software via Configuration Manager, support various devices (laptops, desktops, mobile phones, printers etc), and escalate to 2nd line support team when required.
A strong personality, excellent communication and customer service skills are essential, along with experience in taking high-volume of incidents, managing time critical issues, as well as being keen to absorb technical knowledge.
This role would ideally suit someone who is looking for an all-encompassing role that will offer the opportunity to take on additional duties.
Experience/Skills required
- Proven experience in a similar role.
- Working in a process-mature IT environment (e.g. ITIL experience).
- Systems administration using Active Directory.
- Network troubleshooting experience.
- Experience using Configuration Manager
- Highly motivated to provide excellent customer service to end users and colleagues.
- Good analytical and problem-solving skills – ability to reason through problems and anticipate issues / implications.
- Strong verbal and written communication skills.
- Process driven.
- Organised with good time management and able to prioritise multiple tasks.
- Ability to work under pressure whilst remaining calm.
- Proactive and able to use own initiative.
- Team player.
This IT Support Analyst role is based at our Milton Keynes factory. Start date ASAP