IT Operations Engineer

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Purpose of the Role:

The Arrow McLaren SP IT Operations Engineer will ensure end user support operates efficiently and reliably. They are responsible for supporting the IT environment, resolution of technical issues and user requests. They will help support the entire team at both the Factory and Trackside while working closely with McLaren and other partners.

Normal working hours are 7:30 until 16:30 and will be based in the United States.

 

Role Dimensions:

The role will own the successful implementation of key technical improvements to continually improve responsiveness and consistency of resolution to IT incidents & requests and the IT service received by the end user community.
The role covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and/or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.

 

Principal Accountabilities:

  • Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
  • Ensuring that issues are resolved in a prioritised way based on impact
  • Analysing root causes to ensure permanent resolution where possible
  • You will have an open mind to innovation and new solutions and seek to bring those into the environment.
  • Taking ownership of end user issues with a strong sense of responsibility
  • Building and maintaining relationships with key Business stakeholders, suppliers and partners
  • Tactical decisions to implement initiatives to ‘get things done’
  • Prioritisation tasks in a high-pressure environment including managing customer expectations

Ability to absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences

Job requirements

Knowledge, Skills and Experience:

Extensive previous experience in complex organisations and IT Support with an in-depth knowledge of the following areas:

Experience tackling complex technical faults working with cross functional teams

Profound working knowledge of the entire Microsoft Office 365 suite.

In-depth understanding and experience with multiple OS platforms such as Mac OS & Windows 7/8/10

Experience with enterprise level infrastructure such as Azure AD, Windows Server, Hyper-V, SSO, SCCM, Group Policy, Security

Strong networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki

Some previous knowledge of hardware procurement and asset management

Understanding of ITIL and Service Management good practice framework

MCP/MCITP/CCNA certified desirable

 

Personal Attributes:

Ability to build and maintain relationships with customers, peers, and stakeholders at all levels

Strong verbal and written communication skills

Excellent customer service skills proven within a high-pressure environment with critical systems

Ability to remain calm and efficient under pressure

 

You will require to be currently able to work in the United States without the requirement of sponsorship, as this will not be possible.

 

These are our core values. They support our vision ‘to deliver the most exciting and inspiring performance in racing and are the things that we believe are most important in the way we live and work within the McLaren Racing family. They should directly inform how we think, how we behave, and how we perform at every level of our team.

 

Ingenuity

  • We never stop pushing forward
  • We look for advantage in everything
  • We bring creativity to challenges
  • We strive for simplicity

Energy

  • We bring energy to everything we do
  • We connect people to the thrill of racing
  • We share passion for our great sport
  • We never give up

Humility

  • We are respectful
  • We roll up our sleeves to get the job done
  • We serve the team
  • We are custodians of our legacy

Openness

  • We are open minded and curious
  • We own failures, learn and improve
  • We communicate with clarity and honesty
  • We are open to challenge

Bravery

  • We are at our best when we’re at our bravest
  • We embrace opportunity
  • We take responsibility for our actions
  • We believe in what we do

All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

This job description may not detail some less major duties allocated to the post holder, nor cover duties of a similar nature, commensurate with the role, which may from time to time be reasonably required by the relevant manager.