The company:
Williams is one of the world’s leading Formula 1 teams. It exists purely to race in the top echelon of motor racing, where it has been winning Grands Prix for more than three decades. The Williams name has been synonymous with top-level motorsport since the 1960s.
The position:
We are looking to recruit an Infrastructure Support Technician to act as 3rd line support for all Williams IT Services, working alongside 1st & 2nd line technicians to resolve Service Desk tickets as per the IT escalation process
The role:
• Take ownership of all calls escalated to 3rd line and work with subject matter experts to resolve them.
• Work alongside technical specialists to transition new technologies into a production environment
• Be responsible for all BAU projects. E.g. upgrades to existing systems and new endpoint hardware roll out
• Contribute to an up to date Service Catalogue within their areas of expertise.
• Support 1st and 2nd Line technicians to enable continuous development of knowledge and skills.
• To continually strive to improve Williams IT systems, associated services and processes, ensuring technologies are utilised appropriately to maintain world class Infrastructure.
• To ensure Williams IT systems are fully operational at all times and meet the requirements of the business.
• To recommend and manage improvements and upgrades to IT Services, processes and procedures.
• To work with partners and colleagues across the organisation to deliver world class IT Services.
• To support the IT Operations Manager in developing the IT Operations Group capability and capacity to execute required work.
Core competencies:
• Fully competent in core IT skills and technical knowledge required to support effective IT services.
• Hands on technologist who can lead the implementation and upgrade of IT Services.
• Understanding of ITIL in order to contribute to IT Department Process Improvement initiative.
• Ensure effective evaluation of business risks and issues, aligned to IT Risk Management processes as defined in Williams’ IT Risk Charter; taking appropriate and timely action.
• Support IT Operations Manager to develop the IT Operations Team to meet changing Williams business requirements.
• Support other IT Operations Group personnel and help mentor less experienced team members.
• Provide recommendations for improvements to any IT services, to the IT Operations Manager.
What can Williams offer?
The Williams Group is based in Grove, Oxfordshire. We offer free onsite parking and large open green spaces to unwind during breaks. We are a short 5 minutes’ from Wantage, our closest town centre. We have an on-site gym which is free to use for all staff and contractors. We also have a subsidised restaurant on site. Please scroll down the page to review our benefits suite below.
Application closing date:
All applications must be received by 25th June 2021
The Williams Group is an equal opportunity employer who values diversity and inclusion. If you have a disability, we are happy to discuss reasonable job adjustments.
Strictly no agencies.