DUTIES:
- Primary support for day-to-day requests for technical assistance from internal team members via phone, ticket system, email, or in person. You’ll provide quick resolution and excellent customer service.
- Support the Sr. Systems Network Administrator and the rest of the IT team in day-to-day tasks and activities.
- Work through the flow of IT tickets, making sure issues are addressed and handled quickly. You make detailed notes of all issues and problem resolutions within the ticketing system. You’ll also identify and escalate issues that require urgent attention.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Set up computers for new hires, including needed hardware, software, and credentials.
- Assist in keeping an up-to-date inventory of computer hardware, software, and other IT items.
- Perform weekly, monthly, and quarterly maintenance tasks.
- Monitor the overall health of our servers and network infrastructure, making the team aware if issues are detected.
Organisation:
Mishimoto Automotive