Windy-City Fox Motorsports is one of the largest motorcycle distributors in the US managing 21 stores across Illinois and Wisconsin and 9 different brands. WCMC was started in the year 2000 and is a company by riders for riders. We are fueled by exceptional customer service and delivering the best 2-wheel experience possible to all of our riders. WCMC maintains an open door policy and every employee is treated with respect and dignity. The Windy City-Fox Motorsports BDC Department strongly believes in teamwork and working together to reach one goal. We offer an extremely competitive salary as well as full Employee Benefits. BDC Pay Plan is Salary + Commission. The position available is for Full-Time Employment (40 hours) only, weekends are required.
Responsibilities
- Use strong communication skills and positive personality traits to engage with customers to tend to all of their needs and questions and ultimately close on showroom appointments
- Self-driven with hunger to succeed
- Strong multi-tasking skills
- Effectively handle 200+ internet leads per week
- Making 175+ outbound calls per day
- Sending 175+ outgoing emails per day while effectively managing incoming emails as well
- Receiving anywhere from 40-60 incoming calls per day
- Employee provides excellent client experiences and promotes customer loyalty.
- Demonstrates thorough knowledge of all dealership products and services
- Excellent grammar and written skills
- Effective management on online chats
- CRM knowledge *DealerSocket is an added bonus
- DMS Knowledge *Lightspeed is an added bonus
- Consistent follow-up and time management skills to maximize client opportunities and finish daily tasks
- Confirm daily appointments and follow-up with missed appointments for entire team
- Follow up on unsold showroom prospects
- Communicate with management and staff to promote transparency with team and customer
- Employee expresses punctuality and is ready to go at start time
- Bilingual is a plus
Requirements
- High School Diploma
- Valid Driver's License
- Drug Screen Required
- Background Check Conducted
- Minimum 1 year of BDC/Internet Sales or High-Volume Customer Service Experience
- Excellent Communication Skills (Written and Verbal)
- Stable Work History
- Strong attention to detail
- Established Computer Knowledge
- Ability to work in a Team Environment
- Willingness to Learn
Windy City-Fox Motorsports Employee Benefits Include :
- Medical, Dental & Vision Insurance
- 401k Retirement
- Paid Vacation
- Advancement Opportunities
- Drug Free Work Environment
- Employee Motorcycle Purchase Programs
- Employee Service/Parts Discounts
- Voluntary Life Insurance