Information Technology Technician

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POSITION SUMMARY
Under the direction of the IT Operations Manager, the IT Technician will provide technical support and assistance related to computer systems, hardware, and software. The IT Technician will serve as the first point of contact for customers seeking technical assistance over the phone, email, or the ticketing system. The IT Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The IT Technician displays strong customer service skills when interacting with the customers.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
  • Deliver technical support in accordance with established policies and procedures
  • Respond to telephone calls, email, tickets, and personnel requests for technical support
  • Document, track, and monitor problems/tickets to ensure a timely resolution
  • Self-motivated to identify and solve technical issues as to improve the service delivered to the customer
  • Excellent customer service, reporting, follow through, and time management skills
  • Works with other department team members to ensure good cross communication
  • Display excellent teamwork skills and a positive attitude
  • Knowledge and experience with a wide breadth of Microsoft Products (Windows, Office 365, Teams)
  • Experience with imaging PCs and providing updates/patches through use of tools
  • Perform other duties assigned as assigned by the manager

POSITION QUALIFICATIONS
Competency Statement(s)

  • Analytical Skills - Possess critical thinking and reasoning skills to solve a problem
  • Accountability - Ability to accept responsibility and account for his/her actions
  • Accuracy - Ability to perform work accurately and thoroughly
  • Business Acumen - Grasps and understands business concepts and issues
  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Detail Oriented - Ability to pay attention to the minute details of a project or task
  • Decision Making- Ability to make critical decisions while following company procedures
  • Ethical - Demonstrate conduct conforming to a set of values and accepted standards
  • Honestly/ Integrity- Truthful and be seen as credible in the workplace
  • Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
  • Reliability - Demonstrates being dependable and trustworthy
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Requirements:

  • High School Graduate or General Education Degree (GED): Required
  • Associate or Bachelor Degree in Information Technology, Computer Science or Engineering: Preferred
  • 2 plus years of experience
  • Diagnostic and problem-solving skills
  • In-depth understanding of computer systems and networks
  • Knowledge of internet security and data privacy principles
  • Ability to exercise initiative and resourcefulness
  • Ability to establish and maintain effective working relationships with others
  • Knowledge of professional office practices
  • Knowledge of operating general office equipment
  • Ability to exercise independent judgment and discretion
  • Ability to work with limited supervision
  • Ability to understand and carry out moderately complex oral and written instructions, prioritize work and meet time restraints

All Applicants must apply via www.hendrickmotorsports.com.

Telephone calls or resumes will not be accepted from professional recruiters or recruiting firms.

Hendrick Motorsports is an equal opportunity employer. EEO/AA/m/f/vets/disabled

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf