Dallara Indycar Factory, a specialty motorsports manufacturing company in Speedway, Indiana, is looking for a motivated individual to join our growing team. According to the scope of the tasks assigned by the Management, develops and manages an effective support service to the final users and/or to the local maintenance structures in order to assure full usability of systems, products and applications.
Tasks:
- Leads a series of technical activities in pursuit of a specific goal defined with the IT Manager
- Implement Changes for a given service in accordance with the IT Manager
- Coordinates and leads with other technicians in pursuit of a specific instance of technical activity (e.g. a specific change, resolution of a specific problem)
- Coordinate activities between multiple support groups to ensure adherence to extant Service Level Agreements where other groups are needed to resolve a single Service Desk incident.
- Responsible for day-to-day operation of a given Service
- Provides expertise, support, for the hardware replacement
- Owns a specific Project from the time it is made active until its completion
- Restores IT service as quickly as possible following a service outage-type Incident
- Maintains incident ownership.
- Is the first point of contact for incidents and service requests from end users
- Identify Root Cause for Problems
- Recommends workarounds or resolution actions
- Appropriately categorizes incidents and service requests which they cannot resolve
- Supports the development of frequently asked questions (FAQ), for internal use or for self service systems.
- During an Outage, take notes on details of the outage, what information has been discovered about the nature and cause of the outage, what steps have been taken to restore service and the results of those steps, etc.
- Owns a specific Problem from its originating Incident until its Resolution
- As appropriate, gather data and lay groundwork for Problem Resolution Team to resolve the underlying Problem
Requirements:
- BS degree in Computer Science or equivalent
- 2 years of relevant professional experience
- Strong communication skills
- Problem solving and analytical competence
- Ability to install, upgrade and manage the most widespread operating systems
- Deep competence level of network principles, standards and security
- Deep competence level of ERP principles
- Computer hardware selection and management
- Incisive competence level of e-mail and MS office principles