Guest Services

Guest Services Job Description

Department: Registration

Employment Type: Part-time/Full-time, Seasonal

FLSA Status: Non-Exempt, Hourly

Working Hours: Varies, typical 8 hour shifts

Purpose:

Accommodate park patrons by welcoming, first point of contact from a guest, answering general questions, registering guests, and assigning suites, villas, garages to guest.

Primary Job Duties:

  • Cross train in all Security requirements
  • Greets guest of the park and provide information or resolve issues.
  • Perform ticket sales, season ticket sales, gift card sales, camping permits, electrical rental, VIP suite, Villa, and garage rentals, and administer golf cart rental program.
  • Collect cash payments from customers and make change or charge purchases to customer’s credit/debit cards and provide customers with receipts using registration/ ticket point of sale computers.
  • Answer incoming phone lines to park and provide accurate information.
  • Maintain a clean and organized office and work environment
  • Accommodate guests correctly for their reservation purchases using RDP
  • Provide Housekeeping with an updated chart of guests checking in and out daily
  • Accommodate guests correctly for their ticket purchases using E-Tix
  • Assist in completion of daily and weekly reports and clerical duties.
  • Reconciliation of register, cash and tickets
  • Successfully understand Camping, Electric, Suite, Villa, Event Garage, VIP Garage, Gift Card, Personal Paddock Vehicles, Golf Cart, Long-Term Parking, Media, Pool, and POD procedures.
  • Monitor and authorize entrance of employees, visitors, and other persons to guard against theft
  • Assist with litter and trash patrol and disposal from paddocks, classrooms, common areas
  • Knowledgeable of all areas and amenities of the park
  • Other duties as assigned

Education & Experience Requirements:

  • HS Diploma or GED
  • Some knowledge of motorsports, but not required as training is provided
  • Some Computer / reception experience a plus

Physical Requirements:

  • Ability to stand and sit for long periods of time
  • Ability to lift, push, and pull up to 50lbs
  • Ability to remain alert at all times in a loud and busy environment condition
  • Ability to install barriers and signage of various sizes and material
  • Ability to work in all weather conditions

Work Setting:

Fluctuates between:

Indoor working environment with the typical indoor temperature fluctuations, sometimes exposed to outdoor working environments (ticket booths) exposed to all types of weather conditions.

Position Requirements:

  • Ability to work well with others including: co-workers, members, guests, and vendors
  • Regular and predicable attendance
  • Ability to communicate effectively in English verbally and written
  • Use common sense and good judgment