Job Summary
Since 1995 Amalgam Collection has led the world in the creation of precisely and deeply detailed large scale models for F1 teams and sponsors, and for luxury brands. Amalgam supplies the leading luxury and sports car manufacturers, builds bespoke models for owners of the real cars, and creates small editions for collectors of fine models worldwide. In motorsport and the high end car manufacturing industry, Amalgam Collection models are commissioned by CEOs, team principals, designers and drivers, and are used by marketing professionals as a tool to activate and emotionalize sponsorship investment. Amalgam’s work is a powerful combination of art and technology using original CAD data and digital scanning combined with high sculpting and finishing skills, to create models indistinguishable from the real cars in photographs.
With robust growth forecast for 2018 and under a new CEO, we are looking to create a strong professional sales and customer relationship management team based here in Bristol. We are currently seeking to hire an experienced and professional Customer Service Representative to deliver excellent service to our very high end customers.
Responsibilities and Duties
- Handling new orders and providing first class customer relations support for our international and UK sales channels in a demanding and exciting environment.
- Ensuring efficient, accurate recording and completion of the order process from quotation to delivery, using our CRM software.
- Liaising with our production team and sales agents throughout the world to provide customer quotations and ensure that order specifications and information are clearly and well communicated to our demanding agents and customers.
- Responding clearly and accurately to complex queries and issues that arise throughout the order, production and delivery processes.
Qualifications and Skills
A degree in business studies and/or proven strong performance in relevant previous employment are essential to be considered for this post.
A high standard of spoken and written English is essential.
Non-EU/UK nationals must already have an appropriate work permit with minimum 2 years further validity.
Benefits
The basic salary is negotiable in relation to experience and qualifications. In addition we offer a generous performance related bonus, non-contributory pension scheme, free parking and other benefits.