Your Responsibilities
- Provides sales and technical service for Bilstein products, within the automotive aftermarket.
- Responsible for providing customer sales support to existing and potential new accounts.
- Assists customers with securing proper product information, availability and pricing data to maximize their sales capabilities and maintain positive relationships.
- Documents inquiries using CRM software
- Maintains customer related data including master data, order entry and administration within SAP system
- Provides primary sales support via phone and e-mail.
- Assists customers with shipment related issues and coordinate with various shipping carriers
- Performs other duties as requested
Your Profile
Willing to work fully remotely OR located near one of our offices in San Diego, CA or Mooresville, NC. Willing to work central time (CT) business hours and the flexibility to occasionally work either eastern or pacific business hours as needed for coverage.
- Strong customer service skills (verbal and written) and ability to be on the phone with customers the majority of the day. High incoming call volume.
- Ability to thrive in a fast-paced team oriented environment; apply critical thinking principles and remain flexible.
- 3 - 5 years of customer service/sales experience.
- Automotive industry knowledge is preferred.
- Strong organizational skills, attention to detail, and accuracy.
- Ability to multitask on the phone and email while looking up system information.
- Proficient with MS Office (Outlook, Word, Excel and PowerPoint).
- Strong English communication skills (verbal and written)
- SAP experience preferred.
Your benefits with us
Beyond the competitive benefits and compensation, thyssenkrupp Bilstein of America proudly offers a rich history, steeped in innovation and a lasting commitment to our customers, employees and communities. We invite you to learn more about our culture and company at www.bilsteinrocks.com.
Benefits:
- 401(k) (after 90 days)
- 401(k) Matching (after 90 days)
- Health Insurance (first of the following month after date of hire)
- Dental Insurance (first of the following month after date of hire)
- Vision Insurance (first of the following month after date of hire)
- Company-Paid Life Insurance
- Paid Time Off
- Company-Paid Short-term Disability
- Employee-Paid Long-term Disability
- Annual credit to company store
- Discount employee shocks
- Frequent employee events
This is us – your new employer
Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 20,000 employees, we are responsible for the success of this business. Our product and service range includes chassis technologies such as steering and damper systems and the assembly of axle systems as well as powertrain components for conventional and alternative engines. We also develop assembly systems for body-in-white construction and produce lightweight car body components in series.
thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports.
We value diversity
thyssenkrupp Bilstein of America is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.