Summary: Responsible for supporting the company's sales goals through great customer service, developing quality relations with customer accounts, and providing sales support by performing the following duties:
- Work with account manager to achieve assigned customer goals and sales targets by providing great customer service, proactively identifying opportunities and working with other departments to ensure on-time delivery.
- Follow up on leads that are prioritized by account managers and updates status in ERP system or lead tracking schedules.
- Review order backlog and upcoming sales due dates to identify any potential delivery issues. Proactively work with operations to address any issues.
- Provides product information, product cross-reference information, pricing and delivery to customer incoming phone calls.
- Process and enter orders from phone calls, email, fax and EDI / B2B sources. Knowledge or SPS Commerce is a plus
- Maintain “customer interaction” information, customer contacts, orders and RMAs in company ERP system.
- Identifies incoming new opportunities and asks questions to qualify the opportunity before passing on to account managers.
- Develops knowledge of the company's products and services, as well as the competition's strengths/weaknesses.
- Applies knowledge of company products/services to efficiently process customer information and responds to inquiries and complaints in a diplomatic manner.
- Travels and works at company events and tradeshows as needed.