Come work as a Customer Service Representative at one of the one of the biggest Tyre and Wheel retail/wholesalers in Melbourne. This is a great career development opportunity for someone with experience. Are you looking for a new and rewarding challenge? We are a growing and prestigious business that offers exceptional benefits with opportunities to advance and learn alongside accomplished business leaders in our Dandenong South, Head Office.
About Us:
Motorsport wheels and tyres has now been a huge part of the wheel and tyres industry since 1997. as each year goes by Motorsport wheels and tyres has grown to become one of Australia's largest wheel and tyres suppliers.
The Location:
Situated in Dandenong South, we are approximately 30 km south-east from Melbourne. Dandenong boasts a thriving metropolitan manufacturing and commercial business district, one of the largest in Greater Melbourne.
The Position:
Our growing retail business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. In this role you will:
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Maintain the integrity and image of the company at all times.
- To be courteous and respectful to all team members.
- To be punctual and reliable.
Knowledge, Skills & Experience (Essential):
- Must be 18 years of age or older
- Ability to remain professional and courteous with customers at all times
- Knowledge and experience of Automotive industry advantageous.
- Must be available to work occasional nights, holidays and weekends
- Excellent English verbal and written communication skills
- Ability to work in high-pressure practical and manual environment
- Ability to work as part of a team.
- Current satisfactory Police Check
- Ability to work within and business Code of Conduct and values in all interactions.
Knowledge, Skills & Experience (Desirable):
- Knowledge of customer service practices and relevant experience.
- Knowledge of varying communication styles and experience with communicating with a diverse range of people.
- Understanding the importance of attention to detail and relevant strategies to assist.
- Understanding and experience in time management in order to accomplish objectives effectively within the time frame given.
- General administrative knowledge and experience that matched the requirements of the position.
- A genuine interest in the industry
Why Should You Apply?
- Friendly and supportive work environment.
- Excellent growth and advancement opportunities.
- Competitive benefits package.
- Positive Working Environment
- Opportunities for overtime
- A variety of work tasks with the opportunity to assist in other departments