Job Summary:
Daytona International Speedway is seeking a motivated team player to play an integral role on its Ticket Operations and Fulfillment team. This individual will directly report to the Senior Manager of Ticket Operations and will be part of the ticket operations team. This position will be responsible for interacting with both external and internal customers in a professional manner, performing ticket fulfillment for all DIS events, and may also support overseeing the event time ticket sellers. The ideal candidate will provide superior customer service and ensure that all ticket mailings are sent timely and accurately.
Essential Functions:
Performs any combination of the following duties according to specific departmental guidelines:
- Strong communication skills both oral and written.
- Provide exceptional customer service.
- Ordering of event tickets and coordinating ticket fulfillment for all DIS events.
- Batching of tickets and admissions; including but not limited to printing, verifying and preparing tickets.
- Manage ticket balancing/reconciliation each day during events.
- Additional event time responsibilities as needed.
Additional Responsibilities
- Recruit, Hire, Train and Schedule event time ticket sellers.
- Update all event time personnel as required.
- Responsible for preparing supplies for event time ticket sales staff.
- Manage Backroom Operations during event time.
- Work with Elavon Credit Card Company.
- Order ticketing signage for various events.
Qualifications:
- Minimum of one to two years’ experience in the Sports and Entertainment Industry.
- Prior ticket operations experience with a focus on ticket fulfillment and/or ticket operations.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to work effectively and efficiently in a fast-pace environment with extended hours during events.
- Ability to establish and maintain effective working relationships with co-workers, employees and officials in other departments.
- Strong time management and organizational skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.