Contract Customer Service Representative

SUMMARY:

The Guest Service Associate is responsible for initiating and maintaining a positive relationship between the customer and Xtreme Xperience in a professional, courteous, and knowledgeable manner. This originates with customers at-track during check-out after their experience. The Guest Service Associate is responsible for reporting to and taking direction from the Event Guest Services Manager. You must be able to work our event at Wild Horse Pass Motorsports Park the weekend of November 22nd and 23rd from 8:30am-5:30pm. Please only apply if you can work all shifts.

DUTIES AND RESPONSIBILITIES: In cooperation with other Guest Services Associates you will be required to maintain and improve the quality of guest service and sales effectiveness for Xtreme’s Tour operations. Daily duties will consist of but are not limited to:

  • Assisting guests in the check-out process. Checking their USB for video accuracy
  • Returning correct Driver’s License to guest
  • Picking up photos from photographer and filing by vehicle/window number
  • Utilizing product knowledge about the program, vehicles, add-on options, as well as merchandise and apparel to handle inquiries about at-track purchases/availability to enhance light upsell opportunities
  • In cooperation with other Guest Service Associates, assisting with maintaining cleanliness of front of house, organization of each station and notifying Guest Service Manager of any low inventories throughout event day
  • Providing real-time problem solving with a calm and confident demeanor
  • Performing other related duties as assigned by management
  • This job has no supervisory responsibilities

QUALIFICATIONS:

  • Preferred: 1+ years of experience in Customer/Guest/Client Service or Hospitality
  • Required: Flexibility of schedule; including weekends, holidays, and travel
  • Must be 18 or older

REQUIRED ATTIRE:

  • Black Bottoms (no jeans, sweats nor yoga pants)
  • Black Athletic Shoes (including soles)
  • If weather permits for multiple layers, all black requested

XTREME XPERIENCE PROVIDES:

  • XX T-Shirt
  • Lunch Each Day
  • One Ride-Along in a Supercar or Lead Car

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties,responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Xtreme Xperience is an Equal Opportunity Employer. Xtreme Xperience does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

*This year Illinois is very, very strict on Workman's Compensation requirements for 1099 Contract workers (which you would be). You either have to purchase Workman's Comp insurance on your own (and prove to us that you have it in place) OR we can take it out of payment, which equates to 8% per day.