MARTIN Technologies is a full-service, global engineering and manufacturing company with a diverse list of solutions provided throughout the automotive, marine, aerospace and defense industries. From its beginnings in Motorsports (1996) to steady growth in transportation industries with innovative methods and best practices required to support customers; to continuous growth in Global Propulsion, Hybrid, Electrification and autonomous/mobility functionalities.
Appointment Scheduler will assist in scheduling mobile repairs for customers. Must be comfortable working autonomously from home. Must be comfortable using personal cellular device for work purposes. This is a Part-time, temporary position. Must be willing to work up to 39 hours. Afternoon shift Monday through Friday, open availability required on Saturdays. Must be willing to travel to Novi, MI for 1-2-week training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Typical responsibilities include but are not limited to the following items:
- Answer appointment calls during working hours
- Schedule and confirm appointments with customers
- Work directly with canvassers to schedule customer appointments
· Organize internal files, retrieve VIN information, and ensure all customer information is filed correctly
· Ensure all information is entered correctly in Trello software
- Assist technicians in answering service calls
- Communicate with team regarding any open issues
- Attend all required meetings via zoom
ADDITIONAL REQUIREMENTS:
- Minimum 5 years’ experience in general computer skills
- Minimum 5 years’ experience using Microsoft Excel and Google Sheets
- Must be Bilingual (English-Spanish speaking)
- Must have professional verbal and written communication skills
- Must have good customer interface skills
- Must have great attention to detail