AFTER SALES TRAINING SUPPORT

We are looking for a After Sales Training  to join our headquarters at Sant’Agata Bolognese (BO)

You will report directly to the Head of Training, Documentation & Diagnosis systems  and be responsible for assure the highest Qualification through Presence and Distance training on the whole Product range and After Sales Business to the worldwide Dealer Net

 

Your responsabilities will focus on:

  • Designs and develops for each role the most proper Blended training program
  • Defines the technical training concepts for Product lifecycle
  • Defines the after sales soft skills training concepts
  • Defines the most suitable training methods to transfer the knowledge
  • Assures the most effective Qualification of the Dealer VS assigned KPIs
  • Sets up and deliver the After Sales Certification program in 3 levels for Service key roles
  • Delivers the Training and Certification exam sessions according to the calendar given;
  • Gathers the new after sales training needs from the Regions and emerging countries
  • Distance training: defines the targets of each module, validates the storyboard
  • Assures the constant improvement of training tools, methods & technologies (ie: AR)
  • Attends VW Group Train the Trainer and keeps an eye on competitors as benchmark
  • Defines Service assessment, pre- and final tests valid for certification
  • Edits training materials
  • Supports the supplier nomination process for external training agencies
  • Steer the external training agencies.

In order to meet these targets, you will need:

  •  University degree as Mechatronic Engineer
  •  Fluent English, German as a plus
  •  Communication skills
  •  Carisma and ability to steer external training agencies
  •  Target oriented with high level of accuracy
  •  Customer oriented

At Lamborghini, we make the most breath-taking, high-performance vehicles in the world that match our vision: to be the icon of luxury super sports vehicles.

We don't follow trends, we make history. We fuel imagination that turns the impossible into reality and empower changing gears to drive us forward. 

Each member of our Team shares a passion, pride and joy in working together to create the most powerful, drivable and innovative works-of-art in the world, in a dynamic, respectful and friendly working environment. 

Every morning , we are driven by the energy and excitement to fulfil a challenge that inspires, steers and drives our excellence.  Every evening, we share the immense sense of satisfaction in seeing the tangible impact of our work.