Who we are:
Speedway Motorsports, LLC is a leading marketer, promoter and sponsor of motorsports entertainment in the United States. The Company, through its subsidiaries, owns and operates the following premier facilities: Atlanta Motor Speedway, Bristol Motor Speedway, Charlotte Motor Speedway, Dover Motor Speedway, Kentucky Speedway, Las Vegas Motor Speedway, Nashville Superspeedway, New Hampshire Motor Speedway, Sonoma Raceway, and Texas Motor Speedway.
Nashville Superspeedway (NSS) is situated in middle Tennessee, just minutes outside of downtown Nashville. NSS hosts the best in motor sports entertainment, including the NASCAR Cup Series, the NASCAR Xfinity Series, and the NASCAR Camping World Truck Series. In
addition, the speedway hosts a variety of annual community and fundraising events (nashvillesuperspeedway.com, @NashvilleSuperS, facebook.com/NashvilleSuperspeedway).
Who will you be working for?
Erik A. Moses was named President of Nashville Superspeedway in August of 2020, becoming the first Black man to hold that title at any NASCAR track. Moses is leading the efforts to revitalize the Nashville Superspeedway. Prior to joining Dover Motorsports, Moses served as the founding President of the DC Defenders of the XFL. In that role, he was responsible for all aspects of the team’s business operations and fan engagement, including ticket sales, corporate partnerships, marketing, content, communications and community engagement, and the game day experience. Over the last decade, Moses served as Senior Vice President and Managing Director of Sports, Entertainment & Special Events for Events DC, where he managed many of its facilities and worked to attract major events to those venues, including Nationals Park, the Walter E. Washington Convention Center, Robert F. Kennedy Memorial Stadium and Festival Grounds, the DC Armory, the Entertainment & Sports Arena, Gateway DC Pavilion, and RISE Demonstration Center.
Job Summary:
The primary focus of an Account Executive (AE) at Dover Motorsports Inc. is build relationships and leverage those relationship to sell tickets and provide customer service to fans attending our NASCAR race weekends at both Dover International Speedway and Nashville Superspeedway. An AE must be willing and able to engage directly across a variety of platforms with current, past, and potential future customers. The AE must be knowledgeable in all services and amenities offered at the Monster Mile and Nashville Superspeedway.
The focus of this is position is three-fold:
1. To actively market ticket sales with individuals, and local and national companies to sell them on the value of attending events at both Dover International Speedway and Nashville Superspeedway. This function will comprise approximately 50% of the job duties.
2. To provide exemplary customer service, whether over the phone or in person, for fans; identifying their specific needs and likes, and offering them opportunities to enhance and maximize their event experience. This function will comprise approximately 25% of the job duties, but will touch upon every task and duty performed.
3. To perform various ticket operations responsibilities, including but not limited to ticket fulfillment. This function will comprise approximately 25% of the job duties.
Essential Functions:
- Makes outbound calls to non-current individuals, businesses and organizations to drive ticket sales as per established goals.
- Contacts current customers to renew and potentially upgrade ticket packages as per established goals.
- Completes accurate records of ticket sales activity.
- Maintains an understanding of the ticketing system for the purpose of ticket sales to search for new customer or renewal leads.
- Enthusiastically participates in sales training as provided.
- Displays an intimate knowledge of Dover International Speedway and Nashville Superspeedway and is able to verbalize that knowledge to fans in an effort to enhance their event experience.
- Researches and identifies problems on customer accounts and works with supervisor(s) to provide solutions.
- Requests and identifies specific needs of each customer and offers seats/packages that best fit the specific customer.
- Receives and processes inbound calls with the focus on providing an exceptional customer service experience, including but not limited to ticket sales and renewals, promotional packages, additional events, event specific add-ons, invoice inquiries, seat relocations, and upgrades.
- Assists with needs associated with ticket operations.
- Processes ticket purchases.
- Balances money and ticket sales at the end of each business day.
- Assists with event responsibilities regarding race day operations, including but not limited to, race weekend sales and customer service.
- Issues letters of authorization for lost tickets as approved by management.
- Provides exceptional customer service.
- Works safely, following all established safety rules and regulations.
- Communicates effectively with co-workers, supervisors and guests.
- Follows all relevant policies and procedures.
- Other duties as assigned.
Requirements/Education:
- Must possess high school diploma or GED or equivalent work experience, college preferred.
- Must be a self-starter and demonstrate initiative.
- Must possess strong communication skills (verbal and written).
- Must be outgoing and personable and able to carry on a conversation over the phone.
- Must display creativity and ability to adapt sales training and customer service methods to individual customers.
- Must be willing to assist others – customers and co-workers – and be able to work as a member of a team.
- Must be able to work under pressure of deadlines, including extended hours and some weekends required.
- Must have strong organizational skills and be able to multi-task when needed.
- Must be able to handle rejection.
- Basic math skills to balance accounts and count change/money.
- Some local travel may be required.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must be able to successfully pass a background check.
- Must present an overall professional appearance and report to work in appropriate attire.
- Must be able to speak, read and write English.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.