3rd Line Engineer

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We are seeking an experienced 3rd line Engineer with a proven track record and knowledge of industry best practice to join our expanding IT team for 6 months.

Key Technical Skills
Essential

  • End user support 1st, 2nd, and 3rd line
  • Active Directory Administration – all roles and principals
  • Windows Server (2008 -> 2016)
  • Microsoft DFS Replication
  • Enterprise Systems installation and administration
  • Server technologies
  • Storage technology (e.g. SANs, NAS, DAS, NetApp, Compellent, QNAP etc)
  • ITIL
  • VMware vSphere (ESX etc)
  • Office 365/Exchange 2010+
  • Unified communications (e.g. Skype for Business, Cisco UCM)
  • IT/datacentre facilities management (e.g. power, cooling, security)
  • Enterprise backup solutions, preferably CommVault
  • PowerShell
  • Patch management/deployment systems

Desirable

  • Familiar with endpoint control technology (Desktop Central or similar)
  • Linux Administration
  • Project Management experience
  • MS SQL
  • SCCM
  • Cisco networking (switching, routing, security, wireless technology)
  • WAN technologies (e.g. Leased lines, MPLS, IPVPN, IPsec VPN, acceleration)
  • Cloud (e.g. AWS)
  • Sophos Endpoint security
  • Windows 10 Management
  • Encryption technology
  • HPC/VDI
  • Network access control
  • Security vetted (DBS)
  • Monitoring tools
  • Software asset management

Overall Requirements & Experience

  • Proven working experience as a Senior 3rd Line Engineer or equivalent, ideally in the Software and/or technology sector
  • Understanding of IT best practice and able to add operational value back to the business
  • Creative and forward thinker that embraces new technologies. Able to develop agile solutions to deliver cost effective IT, appropriate to meet business needs
  • Excellent customer service skills, able to form relationships and interact effectively with all levels within the business
  • Experience with cloud technologies and managing IT across remote locations/international operations would be a distinct advantage
  • Excellent knowledge and hands-on experience of technical management, information analysis and of computer hardware/software systems and networks

Key Responsibilities:

  • Manage the global day to day operational infrastructure for Romax
  • Ensure robustness of systems and security of data, network access, backup systems
  • Management of effective security systems to counter cyber and information security risk. Maintain ISO 27001 standards and audit to ensure continued compliance
  • Inputting to the functional plan for IT and advising the IT Manager
  • Manage the transition to using Cloud infrastructure and technologies
  • Collaborate effectively with all stakeholders
  • Implement effective disaster recovery systems and plans for Romax globally
  • Developing standard operating procedures and best practice encompassing documentation and guidance notes
  • Coordinate with existing suppliers to ensure systems and solutions operate effectively
  • Identify problematic areas and execute projects from planning to implementation

Key Soft Skills

  • Works under own initiative
  • Attention to detail
  • Excellent verbal and written communication
  • Empathy with different cultures and is able to adapt style accordingly
  • Encourages continuous improvement in every area
  • Can juggle priorities whilst maintaining a calm manner
  • Works collaboratively, across departments and global regions
  • Mentoring colleagues
  • Strong analytical & problem-solving ability

Who are we?

We are a fast growing, award-winning 'mini-multinational’ company with offices all over the world. We develop the world's leading software for rotating machinery and electro-mechanical systems to enable simulation-led design, and we count the world’s major automotive, motorsport, aerospace and renewable energy companies as customers and close technology partners. Our software is at the forefront of designing the next generation of energy efficient drive and power generation systems; including multi-megawatt wind turbines, next generation electric cars and electric aircraft. Our ambitious plans mean we are always looking for new talent throughout the world. We offer unique opportunities for our employees to stretch and achieve goals within an agile team environment.

What do we offer?

We offer a fantastic benefits package of great training and development as well as a competitive salary, annual bonus worth up to 10% of your salary, 26 days holiday, flexible working, early finish on Fridays, BUPA private health insurance, company pension, life assurance, income protection, Employee Assistance Programme, Cycle scheme, Computer scheme, regular social events, lunch and learn, and free fruit, tea and coffee every day!