The company:
Williams is one of the world’s leading Formula 1 teams. It exists purely to race in the top echelon of motor racing, where it has been winning Grands Prix for more than three decades. The Williams name has been synonymous with top-level motorsport since the 1960s.
The position:
We are looking to recruit a 1st Line IT Support Technician to assist with logging all calls, collating information to enable the correct classification and prioritisation of calls, resolve calls where possible or escalate to 2nd Line technicians.
The role:
Ensure all calls are logged with the IT Helpdesk, either by walk-ins, telephone, email or web portal.
To be the 1st responder for all calls raised in the IT Helpdesk.
Carry out initial call triage within 60 minutes of the call being logged.
Correctly classify and prioritise all calls raised in the IT Helpdesk correctly.
Escalate any calls that cannot be dealt with by 1st line to an appropriate technician.
Ensure VIP and high priority area calls are responded to appropriately.
Make use of knowledge base articles and system documentation to resolve 1st line calls.
Highlight any issues or problems that prevent calls from being handled correctly to their manager or deputy.
Core competencies:
Ability to communicate effectively both verbally and written.
Ability to follow procedures to ensure consistent call logging, prioritisation and classification.
Understanding of call escalation procedures.
Understanding of ITIL terminology in order to contribute to IT Department Process Improvement.
Highlight any out of date documentation or other issues that prevent the efficient execution of the role.
Provide recommendations for improvements to any IT services or processes, to the IT Operations Manager
What can Williams offer?
The Williams Group is based in Grove, Oxfordshire. We offer free onsite parking and large open green spaces to unwind during breaks. We are a short 5 minutes’ from Wantage, our closest town centre. We have an on-site gym which is free to use for all staff and contractors. We also have a subsidised restaurant on site. Please scroll down the page to review our benefits suite below.
Application closing date:
All applications must be received by 25th June 2021
The Williams Group is an equal opportunity employer that values diversity and inclusion. If you have a disability, we are happy to discuss reasonable job adjustments.
Strictly no agencies.