Mobile Service Technician

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Job Location

  • USA – GA – Atlanta (Hybrid Work – On-Site and Remote

  • This position requires frequent travel to and from customer and company sites to diagnose and repair vehicles.

What We Offer

  • Non-Flat Rate environment with industry leading compensation packages.

  • Sign-on, retention and performance-based bonuses and incentives.

  • Employer-paid medical, dental, vision, short-term disability, long-term disability, AD&D, and life insurances.

  • Company-provided tooling, curated by Technicians for Technicians.  No additional tooling costs ever!

  • Fisker-owned shops, non-dealer environment, Fisker is direct-to-consumer.

  • Ownership stake in the company (Restricted Stock Units).

  • Flexible Paid Time Off.

  • A state of the art, 100,000 square feet, climate-controlled technical facility.

  • Accelerated, company-paid technical and brand trainings.

  • Professional career pathing and internal growth opportunities within Fisker.

  • Endless cross-functional exposure and collaboration within the organization.

  • A fun, progressive, and professional corporate environment.

General Role Overview

The Technician, Mobile Service is the core of our service business and provides the best-in-class service of Fisker electric vehicles.  This position requires an experienced service and diagnostic professional with a solid background and hands-on experience in EV maintenance, diagnostics, and repairs.

Our Ideal Candidate

  • Tech savvy, with a spark to learn new technologies that transform the industry.

  • Passion for and a deep understanding of the latest EV and OTA technologies.

  • A “can do” attitude to work collaboratively in a dynamic, fast-paced environment.

  • Resourceful leadership skills to help champion, improve, and sustain our technical capabilities, culture, and technician career pathing.

  • Strong learning agility.

  • Critical thinking skills to adapt “on the go”.

Duties and Responsibilities

  • Fulfill Fisker’s Service Commitment with technical expertise, style, speed, and skill utilizing a digital forward approach.

  • Interact with customers as a service consultant to ensure an elevated level of customer satisfaction, deescalate potential concerns, and manage service escalations.

  • Properly explain available service options and inform service status / completion to customers, including estimated repair time and cost.

  • Travel to customer sites to perform on-site maintenance and repairs.

  • Proficiently perform vehicle diagnostics, repair, or maintenance in the field with efficiency and accuracy in accordance with Fisker standards.

  • Conduct a thorough return process, which includes performing quality control check before returning the vehicle to the customer, explaining the work done, answering any related questions, completing payment, providing receipt, and soliciting feedback for continuous improvement.

  • Ensure proper and thorough documentation of related work order, warranty record, and quality feedback.

  • Complete parts orders and returns to ensure accurate inventory level in the assigned mobile service unit.

  • Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment, shaping a differentiated Aftersales experience from the rest of the industry.

  • Identify and report complex technical issues encountered in the field, emerging trends, troubleshooting, root-cause analysis, and remediation activities.

Minimum Qualifications

  • Must have a valid driver’s license with a clean driving record.

  • 5+ years of Automotive maintenance, repair, and diagnostic experience.

  • 3+ years direct customer-facing or Service Advisor experience is preferred.

  • Hands-on working experience using diagnostic tools, network protocols, and OTA (e.g., ECU troubleshooting on CAN and LIN buses).

  • Proficient in using hand tools, power tools, and standardized shop equipment.

  • ASE Certified Master Technician or OEM Master Certification is preferred.

  • ASE L3 Hybrid / EV Certification and L4 ADAS Certification are highly desired.

  • EPA 609 Certification is preferred.

  • Live High Voltage (HV) System qualification is a plus.

  • Fluent spoken and written English, additional language skills are a plus.

  • Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Knowledge, Skills, Abilities, Competencies

  • Motivated to work without direct supervision, an independent initiative-taker with a sense of urgency.

  • Desire to perform in a high-pressure environment and to meet tight deadlines.

  • Extremely organized and meticulous.

  • Maintain prominent levels of technical knowledge and up-to-date training.

Working Conditions

  • Must be willing to travel both domestically and internationally, and in a Mobile Service Unit, as required.

  • Must be willing to work overtime, early or late hours, and on weekends as needed to meet deadlines and goals for a global company.

  • Exposed to service workshop environment that requires lifting moderate weights, standing for long hours, wearing personal protective equipment, etc.

Disclaimer Statement

  • May perform other duties as assigned.

Expected Salary Range

$19.59 to $54.56 per hour.

Additional Compensation

Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker’s equity program, subject to the rules governing such programs.

Benefits

Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.

The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations.  Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.

EEOC Statement

Fisker Group Inc. (“Fisker”) is an Equal Opportunity Employer.  Employment at Fisker is governed by merit, qualifications, and professional competence.  Fisker does not discriminate against any employee or applicant because of race, creed, national origin / ethnicity, color, religion, gender identity / expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law.

Applicants requiring reasonable accommodation to the application / interview process should notify the Human Resources Department.

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Unternehmen / Organisation: 
Fisker Inc