Social Media Community Specialist

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

We are looking for a social media community expert to join the global Fisker team. The Social Media Community Specialist will play a crucial role in building and nurturing our online community across various social media platforms. This role requires a creative and strategic thinker who can develop and execute community engagement initiatives to foster brand loyalty, increase customer satisfaction, and drive positive interactions.

Candidates for this role must have exceptional written communication skills to maximize engagement in a frequently evolving landscape. They have both the creativity and practical skills to not only manage customer concerns but also be able to engage in brand-building dialogue with our audience A hungry, creative, and knowledgeable social media enthusiast looking to work in a high-growth, creative environment. The right candidate will play a key role in supporting the marketing, communications, and customer service team’s mission of building and enhancing the Fisker brand globally.

Key responsibilities include: 

  • Manage and moderate comments and messages on Facebook Groups, Reddit, and other online forums and social media platforms. 

  • Engage with followers and community members by responding to comments, messages, and mentions in a timely and authentic manner. 

  • Account customer as well as business needs and conditions in various markets

  • Act as a liaison between the brand and its customers, ensuring that customer feedback and suggestions are effectively communicated to internal teams. Advocate for customers' needs and desires to enhance product offerings and customer experiences. 

  • Act as a brand ambassador, maintaining a consistent brand voice and upholding the company's values and messaging in all interactions. 

  • Stay up to date with industry best practices and emerging trends in social media and community management. 

Basic Qualifications / Knowledge / Experience

  • Proven experience in social media community engagement. 

  • Excellent written and verbal communication skills with the ability to convey the brand's personality effectively. 

  • Detail-oriented with exceptional organizational and multitasking abilities. 

  • Proficiency in using social media management tools (Sprinklr). 

  • Ability to work collaboratively with a team and independently with minimal supervision 

  • Experience with customer service and conflict resolution is a plus 

  • Excellent command of spoken and written English (native speaker proficiency preferred), other languages are a plus

  • Willingness to work flexible shifts and scheduling, including weekends, and holidays


Unternehmen / Organisation: 
Fisker Inc