Thompson's Motorsports Service Advisor
If you ever dreamed of being part of a growing Motorsports Dealership...then we have the career for you! Thompson's Motorsports brings you 40+ years of tradition and is recognized as the premier Motorsports dealership in the region. We now have an awesome opportunity open for Motorcycle Service Advisor on our team.
Service Advisor Job Summary
Service Advisor is a mid-level position that entails identifying problems with Motorcycles, ATV's and Side by Side's, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with clients to understand the issue with their Motorcycle, ATV or Side by Side vehicle.
Service Advisor Job Responsibilities and Duties:
- Listen to customers’ account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Verify warranty, insurance or contract coverage for service
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain process to clients so they understand what to expect and when their automotive will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with direct supervisor, technicians and the rest of team to provide a positive and expedient resolution for clients
- Provide in-depth information to customers and recommend automotive products and services when necessary.
- Schedule appointments for repairs and services using company computer system.
- Contact customers to remind them of scheduled maintenance appointments.
- Keep front office neat and organized for customers.
- Address all customer concerns and issues in a timely and professional manner.
Service Advisor Skills and Qualifications
- Great customer service skills
- Positive Attitude
- Ability to lift up to 25-30 pounds
- Excellent skills in mathematics and writing
- Commitment to quality
- Excellent time management skills.
- Prior experience as an automotive service adviser desired.
- Strong communication and interpersonal skills.
- Ability to interact with a wide range of customers.
- Must be comfortable offering advice regarding automotive services and repairs.
- Able to work well with others.