Senior IT Support Engineer

For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pit crew searching for the ultimate repeatable pit stop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists. Much of our success is thanks to the diversity of thought and spectrum of skill sets held within the team, our ability to recognise unique contributions from individual team members is just a part of why we love what we do.

Job Description

We are currently seeking an enthusiastic Senior IT Support Engineer to join our busy IT department. The main purpose of this position is to provide end user support across the company including configuring PCs/laptops, printers, software, phones, network, and other peripheral hardware.

 

Within this Senior IT Support Engineer role you would provide high quality face-to-face or remote support to all staff members, recording support issues and service requests in the incident ticketing system as well working on tickets escalated to you from the 1st & 2nd line engineers.

 

A strong personality, excellent communication and customer service skills are essential for this position, along with experience in taking high-volume of incidents, managing time critical issues, as well as being keen to absorb technical knowledge.

 

This role would ideally suit someone who is looking for an all-encompassing role that will offer the opportunity to take on additional duties.

 

Experience/Skills required for this Senior IT Support Engineer position:

  • Proven experience in a similar role.
  • Working in a process-mature IT environment (e.g. ITIL experience).
  • Microsoft Windows, Server & Desktop
  • Active-Directory, Group Policies, NTFS Permissions, PowerShell
  • Microsoft Exchange
  • Office 365 / SharePoint / Teams
  • Experience using Configuration Manager and Intune
  • Highly motivated to provide excellent customer service to end users and colleagues.
  • Good analytical and problem-solving skills – ability to reason through problems and anticipate issues / implications.
  • Strong verbal and written communication skills.

Not only is this a fantastic Senior IT Support Engineerrole it is also a fantastic team to work for. A good salary is just the start, there are many other benefits too such as our bonus scheme, private health care cover, life assurance scheme, workplace nursery, company contributed pension scheme, on site gym & fitness classes, free food & cycle to work scheme.

Job Posting End Date

Fri, 29 Jul 2022