About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Job Summary:
The Sr. Desktop Support Specialist is responsible for analyzing requests from various departments, assists in projects, provides event support and is a point of contact for all end-user concerns. The ideal candidate will also be responsible for related peripherals including, but not limited to hardware, software, mobile devices, peripheral and network troubleshooting for all end-user systems!
Duties/Responsibilities:
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Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.
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Assist staff with day-to-day Windows/OSX devices and Software related issues.
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Maintain Ticketing System with up-to-date information on ticket progress.
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Complete assigned tickets in a timely manner within SLA.
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Ability to complete complex technical task under pressure.
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Serve as a contact as a service matter expert on technology, process, and procedures with IT.
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Performs other related duties as assigned.
Required Skills/Abilities:
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Excellent verbal and written communication skills.
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Excellent people skills with a proven ability to collaborate with a team.
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Excellent analytical and critical thinking skills.
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Extensive knowledge of computer systems and programming.
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Excellent organizational skills and diligence.
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Proficient with Microsoft O365, Intune, Atlassian, Service Now and other IT related software.
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Proficient with or able to quickly learn systems and software used by the organization.
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Need to be fluent in German
Education and Experience:
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Bachelor’s degree in Computer Science or related field required.
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Three to five years of information systems experience preferred.
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Strong knowledge of current Windows & Mac OSX operating systems.
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
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Must be willing to work overtime if necessary.