Purpose of the Role:
The role will ensure end user support operates efficiently and reliably. They are responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests.
It’s a fast-paced environment, that’s not your standard 9-5, so flexibility in working hours will be required. Culturally it’s a fun, supportive, ambitious and delivery focused team that provides members with flexibility, autonomy and exciting opportunity throughout the multiple racing series we support.
Role Dimensions:
The role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community.
The role covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and/or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.
Principal Accountabilities:
▪ Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
▪ Ensuring that issues are resolved in a prioritised way based on impact.
▪ Analysing root causes to ensure permanent resolution where possible.
▪ You will have an open mind to innovation and new solutions and seek to bring those into the environment.
▪ Taking ownership of end user issues with a strong sense of responsibility.
▪ Building and maintaining relationships with key Business stakeholders and suppliers.
▪ Tactical decisions to implement initiatives to ‘get things done’.
▪ Prioritisation of tasks in a high-pressure environment including managing customer expectations.