Job purpose
Remote Specification Specialist. This job will remotely assist in setting up and managing Automotive Vehicle Service Maintenance Schedules according to manufacturer and dealer recommended guidelines.
Duties and responsibilities
- Coordinating and scheduling remote specifications setup with Distributors and Dealership using GoToMeeting and Microsoft Outlook
- Updating, notating and tracking case work in JIRA
- Check source documents and data for accuracy
- Critical attention to detail, verify data input and correct when necessary
- Taking ownership, tracking and managing remote specifications setup from beginning to end
- Manage multiple schedules and activities in fast pace fun environment
- Follow-up with Dealership Management to verify labor and parts specifications for maintenance menus
- Consult to dealership management using learned best practices from industry
- Use SmartSheet, Access database or similar database
- Weekly updates to management on overall progress on pending case work
- Other duties as assigned
Qualifications
- High School Diploma or GED required
- Technical college degree preferred
- 1 – 2 years of help-desk experience or equivalent preferred
- Previous automotive service experience required (Mechanic, Technician, Parts Advisor, Service Advisor, Service Manager, Parts Manager)
- Multi Lingual – Spanish and or French is a plus but not required