About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Location: Paris, France.
Responsibilities
-
Perform vehicle diagnostics, first time right repairs and manual and airborne software updates at customer site.
-
Perform mobile service operations by ensuring proper remote diagnostics and all necessary parts are completed prior to customer visits
-
Interact with customers to confirm service visits, explain planned and completed service activities with associated fees, obtain work agreements, perform and document walk-around and safety inspection, provide information on required maintenance, etc.
-
Avoid repeat repairs and repurchases by following proper service procedures to maintain high customer satisfaction.
-
Promptly identify and report complex technical problems in the field.
-
Undertake the necessary training to maintain competence as a mobile service technician.
-
As required by the company, support your local service center and our third party vendors.
Basic qualifications/knowledge/experience
-
Five or more years in an EV service position with hands-on experience using diagnostic tools and network protocols, e.g. ECU troubleshooting on CAN/LIN/i/Body Bus, LVDS, etc.
-
Local training and certifications required to perform the job.
-
Experience in HV work, qualification for Live HV systems is a plus.
-
Demonstrated experience with customer interfaces, time as a service advisor in the automotive industry is a plus.
-
Fluency in English and French in speaking and writing, additional languages are a plus.
-
Excellent technical problem solving skills with customer facing experience is preferred
Additional requirements
-
Strong interpersonal and communication skills to establish effective working relationships.
-
Independent and self-starter with a sense of urgency.
-
Effective in managing multiple priorities, organizing workload and meeting deadlines.
-
Punctual and reliable.
-
Excellent work ethic and collaboration skills.
-
Eager to learn innovative technologies.
-
Must be willing to travel both domestically and internationally as needed.
-
Must be willing to work overtime and weekends as needed to meet deadlines and company goals.
-
Proven experience in customer contact, preferably as a service advisor in the automotive industry.
-
Ability to teach technical topics to colleagues.
Preferred skills/experience/competencies
-
Drive for results: drive for high performance, taking responsibility and working towards planning goals, overcoming obstacles, setbacks and uncertainty.
-
Business acumen: Contributes to company strategy and aligns strategic priorities in own area with overall organisational direction and strategic priorities.
-
Customer centricity: anticipates customer needs and how to meet them, by doing the right thing in the right way.
-
Decision-making: making informed and timely decisions, taking into account facts, objectives, constraints and risks.
-
Analytical thinking: gathering relevant information, identifying key issues, comparing data from different sources, drawing appropriate conclusions to arrive at appropriate solutions.
-
Teamwork and collaboration: facilitates cooperation by actively engaging in joint decision-making and sharing best practices.
-
Demonstrates a global perspective: provides an understanding of the organisation's global market position, opportunities, capabilities and competitive threats and takes into account cultural issues and geographical differences when developing plans and decisions.