Learning and Development Manager - Retail

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About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

The Learning & Development Manager for Retail (EU) will lead development and implementation of instructional design and training plans to deliver an outstanding customer experience in our showrooms and delivery centers. They will also lead implementation of new training curriculum into operations and ensure successful attendance and completions are properly tracked. A wide degree of creativity, self-motivation, discretion, and independent judgment is expected and required. High energy and passion for providing tools for success are necessary.

Responsibilities

  • Actively promote a culture of safety and quality in accordance with Fisker and industry standards

  • Lead and build a training organization dedicated to ensuring a best-in-class, customer-centric sales, and delivery processes

  • Run RFI/RFP vendor selection process and develop instructional design to define program outcomes

  • Develop a training plan that achieves excellence in customer satisfaction and achievement of KPIs

  • Develop core concepts and objectives of instructor led courses to ensure consistency and all training throughout the program

  • Oversee the implementation of new and existing course content

  • Research, strategize and adapt instructional content or learning solutions for a variety of learning styles with varying skill levels

  • Stay current on industry trends and emerging functional expertise theories and tools

  • Prioritize training content focused on departments biggest needs for quality and best-in-class customer service

  • Manage the relationship and feedback loop with all teams

  • Develop training and customer satisfaction KPIs

  • Evaluate and provide business justification for team staffing

  • Support recruitment and hiring efforts

  • Monitor and control team's expenses and budget

  • Set and communicate team goals

Basic Qualifications / Knowledge / Experience

  • Bachelor’s degree required

  • 5–7 years’ experience in training, within the hospitality industry is a plus

  • 3–5 years of program management experience, PMP certification is a plus

  • Strong organization and communication skills

  • Advanced skills in Microsoft Office suite of products

  • Proven ability to learn new systems quickly

  • Initiative-taker who is goal-oriented, highly motivated and comfortable working in a dynamic, challenging environment

  • Proven superior attention to detail as this is the foundation of the position

  • Positive, enthusiastic, and enthusiastic mindset

  • Proven ability to develop collaborative relationships and function as a well-respected, trusted partner and team leader

  • Presentation and communication skills required

  • Passion for electric vehicles and sustainability

  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

  • Fluent spoken and written English

Preferred Skills / Experience / Competences

  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.

  • Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.

  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

  • Analytical Thinking: Gather relevant information, identify key issues, compare data from various sources; draw appropriate conclusions to arrive at appropriate solutions.

  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

Additional Requirements.

  • Must be willing to travel both domestically, as well as internationally, as required

Unternehmen / Organisation: 
Fisker Inc