Under the direction of the Director of Information Technology, manages the day-to-day operation of the Network Administration, Network Engineering, Help Desk, and Track Support groups. Analyzes, plans, implements, maintains, troubleshoots, and enhances organizational networks and systems.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Provide management, direction, and leadership for the team of technical support services
- Collaborate with the Director of Information Technology, works to develop effective technical solutions and strategies based on business support needs
- Serve as escalation point for the business users that feel an issue has risen beyond the expertise of the support specialist
- Manage, budget, deploy and troubleshoot Azure resources and ExpressRoute
- Ensure all applicable cybersecurity standards are in place and followed
- Oversight for network security, endpoint security, threat mitigation and prevention, and data loss prevention
- Meet with direct reports regularly and perform annual performance evaluations
- Develop, implement, maintain standards documents, policies, and other service desk documentation
- Maintains asset and software inventory. Works with IT leadership and finance teams to acquire new assets based on approved budgets and staffing needs
- Responsible for the management of on-prem and cloud environments
- Develop project plans and provide regular status updates on applicable projects and initiatives
- Provide support at-track and help desk personnel by assisting with troubleshooting escalations
POSITION QUALIFICATIONS
Competency Statement(s)
- Accuracy - Perform work accurately and thoroughly.
- Accountability - Accept responsibility and account for his/her own actions.
- Communication, Oral - Ability to collaborate effectively with co-workers, supervisors and managers all having varying degrees of education and background.
- Communication, Written - Demonstrates an ability to communicate in writing clearly and concisely.
- Ethical - Demonstrate conduct conforming to a set of values and accepted standards.
- Organized - Demonstrates being organized or following a systematic method of performing a task.
- Honesty / Integrity - Truthful and be seen as credible in the workplace.
- Reliability - Demonstrates being dependable and trustworthy.
- Detail Oriented - Pays attention to the minute details of a project or task.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate or Bachelor Degree in Information Technology, Computer Science or Engineering: Preferred
Experience: Minimum 8 years of experience
Computer Skills: Solid background in network administration and architecture. Familiarity with access control models and network security. Experience with network diagnostics, monitoring and analysis tools. Advanced knowledge of network operating systems. Proficiency with coding language.
Other Requirements: High level team building, leadership and communication skills. Ability to exercise initiative and resourcefulness. Ability to establish and maintain effective working relationships with others. Knowledge of professional office practices. Ability to exercise independent judgment and discretion. Ability to work with limited supervision. Ability to understand and carry out moderately complex oral and written instructions, prioritize work and meet time restraints. The ability to manage multiple tasks under tight deadlines.
Hendrick Motorsports is an equal opportunity employer. EOE/M/F/D/V
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf