POSITION TITLE: Event Staffing Intern, Guest Experience
DEPARTMENT: Guest Experience
REPORTS TO: Manager of Event Operations, Guest Experience
POSITION LOCATION: Indianapolis, IN
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Seasonal (Temporary)
DURATION: January 15 – June 15, 2021
COMPANY SUMMARY:
The Indianapolis Motor Speedway is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. However, we are also about people. A talented staff with diverse skills that are used to the fullest in order to stage the world's great motor racing events. Employees at IMS are challenged daily to excel in an environment featuring a pace that matches the high speed of the machines that race at our famous facility. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course.
POSITION SUMMARY:
The Event Staffing Intern will report to the Manager of Event Operations to assist with seasonal staff scheduling, analysis, execution, post-event reconciliation, and hiring/onboarding functions. During the Month of May, the Event Staffing Intern will conduct everyday event operations and problem-solve event staffing issues. The Event Staffing Intern will be intimately involved with overall execution and management of event staff during our large-scale events.
SPECIFIC DUTIES:
- Understand and contribute to solving overall staffing requirements and fulfillment
- Provide support with application and onboarding activities for all internal employees
- Compose and coordinate correspondences with a diverse group of seasonal employees
- Help manage the employee database contained in the IMS Scheduling System
- Assist with the scheduling of 750 seasonal Safety Patrol employees
- Troubleshoot various event day staffing issues such as no-show coverage and over fulfillment
- React to event day issues and assist with problem-solving initiatives
- Work closely with Safety Patrol leadership to resolve a wide range of issues
- Aid in the collection of Safety Patrol fulfillment rates during our events
- Assist with the execution of all staff welfare initiatives including boxed lunches, additional snacks, and other event day welfare items
- Provide administrative and operational support for IMS Guest Experience department
- Resolve and communicate customer service-related issues/concerns
- Other duties as assigned by the supervisor
QUALIFICATIONS:
Supervisory Responsibilities
- This position does not have supervisory responsibilities
Education
- Pursuing Bachelor’s degree from an accredited university/college
Skills/Experience
- Previous experience in the IMS College Program is preferred
- A strong interest in event and staffing operations
- Ability to quickly process and react to problems with minimal supervision
- Innovative thinker and self-starter with perseverance to lead teams to success
- Effective written/verbal communication and advanced computer skills
- Effective interpersonal and leadership skills
- Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
- Enthusiasm for and commitment to the company and the Vision, Mission and Values
Travel/Work Hours
- No travel, however, this position requires working on some weekends as well as evening hours based upon our business needs. Flexibility and adaptability are key skills needed for this role.
- January - April
- Office hours: 15 hours/week, Monday-Friday
- May
- 40+ hours/week, including weekends
- June
- Office hours: 15 hours/week, Monday-Friday
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to occasionally lift and/or move up to 25 pounds
- Must be able to see and hear in the normal range with or without correction, and communicate verbally and in written form with great facility and must be able to be understood
- Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in both an office environment and outdoors, and in proximity to other workers
- Interns will be exposed to those conditions normally encountered in a business office environment
- Interns are faced with frequent interruptions and must meet with others on a regular basis
- The noise level in the work environment can be loud, due to professional racing events
EQUAL OPPORTUNITY EMPLOYER:
The Indianapolis Motor Speedway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.