Homestead-Miami Speedway is a world-class motorsports facility located just south of Miami in tropical South Florida. The Speedway is the home of Ford Championship Weekend, the season-finales for the Monster Energy NASCAR Cup, XFINITY and NASCAR Gander Outdoor Truck Series. In addition to these major spectator events, the Speedway is active more than 260 days per year with multiple forms of racing, testing, track rentals, driving schools, and community events.
Job Summary:
Homestead-Miami Speedway is looking for talented professionals to join our Event/Seasonal customer service support team based in Homestead, Florida.
The interns will assist in hiring, training, scheduling, and supervising event volunteers/staff working Guest Services areas during our events. These areas include Ushers, RV Lot Ambassadors, Information Centers, Gate/Grounds Greeters, Tram Services and Disabled Transportation Assistance. Shifts range from 8-12 hours in length.
Responsibilities:
Non-event days:
- Assist with the coordination of new volunteers/civic groups/staff hiring and orientation
- Assist with maintaining the proper paperwork (contracts, insurance, check requests)
- Participate in pre-event trainings
- Prepare and distribute training materials
- Work with the scheduling staff
- Learn and use scheduling software database
- Assist in preparing and distributing schedules to event volunteers/staff
- Help with the scheduling of and interaction with civic groups
Event day duties:
- Assist with guest services check-in/check-out on event days, issuing uniforms, credentials, radios, etc.
- Assist with guest issues and complaints
- Interact with guests to understand their outlook on the events and relay information to management
- Interact with event-day staff, assist them with their tasks, learn from their experience, and work with management to further event volunteer/staff satisfaction
- Provide support to and assist department managers
These are temporary seasonal, event-based positions for the months of October-November 2019/ January-March 2020. Shifts and hours will vary based on our event needs.
Qualifications:
Successful candidates will be creative, a self-starter, highly motivated, organized and a team player with attention to detail and demonstrate the ability to multi-task. Candidates are expected to bring a positive attitude to the workplace, to be cheerful, engaging, cooperative and productive, and to perform additional duties as required for the efficient operations of the Speedway.
- High school diploma and guest services/customer service experience a plus.
- Strong internal/external communication and customer relations skills including written and verbal, ability to present information clearly and concisely.
- Projects a professional company image through verbal and/or written communication. Presents self in a professional manner and have the ability to interact with all levels of organization internal and external.
- Maintains and projects a positive, productive, helpful and friendly attitude at all times.
- Interpersonal skills - listens to others, ability to follow oral and written instructions effectively/responds to the manager’s instructions, accepts feedback.
- Ability to work independently but more importantly to work as a team player. Build rapport and positive working relationships with volunteers and civic groups as well as employees and leaders of the organization.
- Adaptability – ability to be flexible and digest new information quickly and retain/communicate the new information in an accurate, efficient and consistent manner.
- Ability to work in a fast-paced environment, multi-task, learns quickly and efficiently.
- Comfortable working outside in the elements.
- Dependability - consistently at work on time.
- Ability to work non-traditional hours including evenings, weekends as necessary.
- Must be proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Possess a Driver’s License and clean driving record
- Must be 18 years of age
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.