Overview
- Full-time position with a competitive annual salary
- 100% healthcare coverage for individuals and families
- Additional performance-based bonuses
- Additional employee incentives
- 5-day work week
- Lunch provided daily by the company
Purpose of this Position
The GM (General Manager) job is to ensure that National Speed is delivering an excellent customer experience first and foremost, while providing an excellent work environment for team members. The purpose of the GM role is to lead, communicate, solve problems, and drive profitability.
You must genuinely care about delivering an excellent customer experience, and fostering an excellent work environment. Always professional, openly communicating, and speaking the truth – working as a team member. Being prepared and organized is key to finding success, and also taking initiative.
How is this achieved?
- Embody our culture! It starts and ends with the customer experience.
- Always play an active role in the local performance community – you are the face of your shop!
- Always act professionally – communicating openly, and speaking truth – and expecting the same of your team
- Being prepared and organized inspires confidence from everyone you interact with, embody this
- Ensuring that established process and standards are adhered to or improved upon
- Effectively identifying, responding to, and solving problems – it is your responsibility to lead!
- Providing the necessary guidance, communication, and resources necessary for team members to operate efficiently, effectively, and to grow – always push them towards excellence!
- Meeting with team members to review performance metrics, customer survey responses, and upcoming items
- Taking disciplinary action when necessary – we only tolerate “A” players!
- Ensuring that the customer’s expectation for time (for both work to begin, and when the car will be ready for delivery), cost, and result are properly set and met – and reset if they change
- During reception, the build, and delivery, customer’s project and any issues that may arise with it are treated with appropriate care
- Meeting required cashflow goals to ensure the sustained success of National Speed
- Collecting payments on in-process jobs every payroll period (every 2 weeks)
- Ensuring that the shop’s appearance inspires confidence
- When necessary, stepping in to aid the sales effort – due to lack of performance, overwhelming inquiries, or otherwise in the Performance Consultant’s absence – the GM is ultimately responsible for the shop’s sales numbers