Customer Relations Manager Europe

About Fisker Inc.  

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit – and enjoy exclusive content across Fisker’s social media channels: FacebookInstagramTwitterYouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

We are looking for a proactive Customer Relations Manager, to join our growing European team based in Munich, Germany. The ideal candidate will lead our customer relations function and be on-site at Fisker events in Europe to develop strong customer relations and a positive impression of the Fisker brand.  You will be responsible for ensuring a world-class customer experience through customer contacts and at these events to build brand affinity with Fisker. 


  • Lead Fisker customer relations, including strategies, processes, policies, and metrics for responding to customer inquiries for all engagement channels
  • Respond to customer inquiries in a timely and professional manner for all engagement channels
  • Build customer relations function, including scaling the business towards launch
  • Outreach to Fisker handraisers to participate in special events/activities
  • Support Fisker events on-site to ensure excellence in customer engagement
  • Engage with customers at Fisker events and provide support during event as required
  • Develop best practices, feedback loops, and process improvements 
  • Troubleshoot and resolve customer issues to achieve excellent customer satisfaction
  • Ensure excellence in customer satisfaction of attendees at event, as demonstrated from qualitative and quantitative measures
  • Create post-event recap and provide to key stakeholders and executives within the organization

Basic Qualifications / Knowledge / Experience

  • Minimum 3 to 5 years of experience in customer relations, preferably at an automotive OEM;  at least 1 year at the Manager level
  • Extremely organized and detail-oriented 
  • Creative, strategic thinker 
  • Problem solver, quick solution finder
  • Strong dedication to delivering excellence in customer satisfaction
  • Ability to manage multiple projects simultaneously while striving for excellence
  • Desire and strong ability to work and interact with, and outreach to, attendees at Fisker events
  • Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams
  • Must be willing to travel within Europe for on-site event support
  • Fluent in English and German. Any further European languages would be an advantage.

Preferred Skills / Experience / Competences

  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.
  • Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.
Unternehmen / Organisation: 
Fisker Inc