About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
As a Customer Relations Associate, you will be a communication gateway member to Fisker clients and act as a Product and Brand Specialist and be capable of effectively communicating with current Fisker reservation holders and potential future customers through our CRM platform. You must have strong social media acumen, and case management communication skills. You will be responsible for supporting and engaging consumer relations experience and leaving a positive impression of the Fisker brand. You will be a key contributor to delivering a world-class customer experience by leveraging our Fisker Consumer Relations communication journey.
If you enjoy contributing your ideas, thrive in a fast-paced work environment, and want to join an unbeatable team, then Fisker would like to hear from you!
Responsibilities
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Provide customers with consultations on EV ownership topics such as purchasing, delivery, and charging.
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Convert potential leads to reservations and new vehicle orders.
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Provide daily support to current and potential Fisker clients through Salesforce to support inbound Omni channels that include social media, email, phone, web-based, and phone contacts.
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Support and be a contributing member of Fisker Consumer Relations, including strategies, processes, policies, and metrics for responding to customer inquiries through inbound Omnichannels.
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Respond to all customer inquiries in a timely and professional manner through all inbound channels in an effort to generate leads.
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Outreach to Fisker hand-raisers to participate in special events/activities.
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Troubleshoot and resolve customer issues to achieve excellent customer satisfaction.
Basic Qualifications / Knowledge / Experience
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2 years of experience in customer relations & customer service
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Social media acumen: prior experience preferred.
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Ability to effectively identify cases that require escalation.
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Strong verbal and written communication skills.
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A positive outlook with an energetic personality.
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Solution orientated.
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Strong dedication to delivering excellence in customer satisfaction.
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Organization skills with the ability to manage multiple client responses.
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Strong follow-through skills
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Ability to work in a team environment.
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Able to effectively work with numerous departments and working styles and eager to develop.
Preferred Skills / Experience / Competencies
• Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.
• Business Acumen: Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization.
• Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
• Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
• Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
• Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.
Expected Salary Range: $25,620.00 to $71,370.00 a year.
Additional compensation: Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker’s equity program, subject to the rules governing such programs.
Benefits: Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
Fisker Inc. is an Equal Opportunity Employer; employment at Fisker Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Keywords: Customer Service Representative, Customer Relations Associate, Customer Care Specialist, Business Development Manager, BDC, BDR, CSR, CRS, CCS, Internet Sales, Social Media, Radgiver
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